Virtual Urgent Care

With On-Demand Urgent Care video visits, you can connect with a WVU Medicine provider from the comfort and convenience of your home to discuss your symptoms and concerns. You’ll receive timely, professional care, often in just minutes.

On-Demand Urgent Care video visits are available for both children (ages 3 and older) and adults, with services billed directly to your insurance.

Local WVU Medicine providers are available 8 am to 8 pm, 363 days a year, including evenings, weekends, and most holidays. Please note: services are not available on Thanksgiving or Christmas.

On Demand Urgent Care Video Visits are conducted through MyWVUChart. To start a Virtual Urgent Care visit, please follow the instructions below.  Please be aware that you must have a MyWVUChart account to create a visit.

1. Click Start Your Visit button on this page.
2. Log in to your MyWVUChart account. You will be taken directly to the On-Demand queue.
3. In the list of symptoms, find the one that best describes your condition and click Put me in line.
4. Enter your symptom details and contact information, then click Complete.
5. When prompted in the banner at the top of the screen, click Prepare to Join and complete the check-in process.
6. You will be notified when your provider is ready. Click Join Visit to begin.

 

1. Open the MyWVUChart app on your phone or tablet.
2. From the dashboard, select Schedule an Appointment.
3. Under Schedule a New Patient Visit, select On Demand Video Visit.
4. In the list of symptoms, find the one that best describes your condition and click Put me in line.
5. Enter your symptom details and contact information, then click Complete.
6. When prompted in the banner at the top of the screen, click Prepare to Join and complete the check-in process.
7. You will be notified when your provider is ready. Click Join Visit to begin.

 

You can have your urgent care virtual visit on your phone, tablet, or PC — it’s up to you. If your personal computer is a Mac, we recommend using a mobile device instead.

• Join your visit from a quiet, well-lit location.
• Use a Wi-Fi connection whenever possible.
• Write down questions before your visit.
• Make a list of any prescription and over-the-counter medications you take regularly.
• Keep a pencil and paper handy to write down notes and care instructions during your visit.
• Review your health insurance information to see what you’ll pay out of pocket for care. Many plans provide coverage similar to an in-person urgent care visit.

For the best connection, use the MyChart app on your phone or tablet; it’s compatible with Apple and Android devices. We also recommend connecting over Wi-Fi and closing all other apps. Don’t forget to double-check that your camera and microphone are working.