Virtual Urgent Care

Whether you want to start an on-demand video visit or schedule a video visit for a later time, you have options for accessing care. Schedule an urgent care visit to receive same-day or next-day care when you need it.

1. From the MyChart dashboard, select Schedule an Appointment.
2. On the right side of the screen, select Scheduled Urgent Care Video Visit.
3. Complete the questionnaire, then choose a time slot for your video visit.

Patients who use Peak Health Insurance are eligible for on-demand urgent care video visits from 8a.m.- 8p.m. EST.

 

You can have your urgent care virtual visit on your phone, tablet, or PC — it’s up to you. If your personal computer is a Mac, we recommend using a mobile device instead.

• Join your visit from a quiet, well-lit location.
• Use a Wi-Fi connection whenever possible.
• Write down questions before your visit.
• Make a list of any prescription and over-the-counter medications you take regularly.
• Keep a pencil and paper handy to write down notes and care instructions during your visit.
• Review your health insurance information to see what you’ll pay out of pocket for care. Many plans provide coverage similar to an in-person urgent care visit.

For the best connection, use the MyChart app on your phone or tablet; it’s compatible with Apple and Android devices. We also recommend connecting over Wi-Fi and closing all other apps. Don’t forget to double-check that your camera and microphone are working.