Compassion is what we live!
Read the stories below to learn how our patients have been positively impacted by members of our compassionate team.
“As I was leaving after discharge, my arm began to bleed rather heavily where my IV had been removed. As I was frantically looking to see where to turn for help, two Radiology staff members spotted me and immediately came to my assistance.
They not only got my arm cleaned and newly bandaged, but worked to clean the blood from the floor and my clothing as well. They even went as far as riding the elevator down with me, offering to assist me to my car.They didn’t hesitate and made me feel important. I am overwhelmed by their compassion! I am so appreciative and thankful for the heartfelt care they provided to me!”
– Mary M., Recent Hospital Patient
“In 2020, my grandmother was admitted with COVID and here for about 2 weeks. Visitation exceptions at that time were very few and far between, and for those 13 days no one was able to visit her. Several weeks before being admitted to the hospital, my grandma had started chemotherapy after a shocking cancer diagnosis. While being here alone and scared, her hair began to fall out in clumps. I cannot begin to explain the heartbreak my family went through having to “love her through that” and try to support her through a telephone. She needed her family and our love, and there wasn’t a thing I could do to get to her. Out of desperation, I called the nurses station and Jody answered. I told her we sent in a couple head caps, knowing this would happen soon, and asked if she would have grandma’s nurse help her with putting one on next time she went into her room. Within 5 minutes, my cell phone was ringing and it was a Facetime call. I answered and Jody said, “I’m here with grandma! And were getting her all fixed up and looking good.” Jody was sitting on the bed with my grandma, brushing all of her hair out and helping her put her new cap on. She was laughing with her, and telling her how beautiful it made her look. Jody didn’t have an extra 5 minutes to spare at that time, but she still spent 20 minutes loving my grandma like she was her own, and making sure her family was able to see her face to face- even if it was over Facetime. I will never forget what Jody did for her, and will always be forever grateful for her compassionate heart!”
– Katie McMullen, Patient Advocate
“My husband David was a patient in Camden Clark for almost two weeks in March. Our experience began in the ER, included a short stay on 3 North, and ended on ICU.
The nursing care on ICU was phenomenal. Amanda, Ron, Chris, Lisa, Nora, Jordan, and Erin all provided exceptional care. I was “blown away” when I met Erin for the first time out in the hallway on her way to David’s room, and she said, “You must be Jane Stephens”. Erin knew who I was based on my curly hair which was noted in Epic. I felt confident enough about David’s care that I was able to leave and go home in the evening.
Dr. Kelil was amazing and so kind. It was obvious he cared for the patients and his team. The staff was very in tune with him, and even smiled and laughed, although they were surrounded by very sick people. He was so earnest about the situation, not giving false hope, but still managed to be encouraging.
My husband David sadly continued to fail and required more interventions. In ICU, even the resident present during a bronchoscopy narrated the entire procedure for me. A student held my hand.
David was able to come off the vent long enough to talk to our son and his sister. When David coded, Dr. Santo spoke by phone with our adult son and explained everything that was happening.
David passed away on March 10. The entire team provided excellent care and followed David’s wishes. We’ve had numerous experiences with Camden Clark throughout the years, and this was the best job they had ever done. We have also received care at Cleveland Clinic for many years, and the ICU was on that level. Everyone was so organized, caring, efficient and worked well together. I’m so grateful that I don’t have to look back on this experience and second guess my decisions or choice in Camden Clark.”
– Jane Stephens
Loki, a nurse in our Emergency Department, had a very positive impact on a mother and her son through his acts of compassion. The patient’s mother wanted to thank Loki for going above and beyond his duties during their ED visit. She shared that Loki was so polite and caring and that he comforted her by sharing a personal experience with his son that helped calm her down. He even brought her son a stuffed animal, which he hadn’t put down since they left. She wanted to say thank you so much to Loki for being so kind to her and her son.
Thanks to Loki and all of you for your acts of compassion to our patients and their families!