After Your Visit

Thank you for choosing WVU Medicine. We understand that healthcare billing can be confusing, and we're here to help. It's important to us that you understand your billing, and we offer a suite of tools to help you take advantage of financial assistance, understand your bill, estimate your costs, and use out-of-network plans. Visit our Billing & Insurance page to learn more.

Pay your bill online:

To obtain medical records, you may now request your records by using the records request tool, through MyWVUChart, email, mail, or calling 304-598-4110 (or toll free 844-484-0304) Monday through Friday from 8 am – 4 pm.

Our skilled staff of case managers and social workers is available to help you and your family plan and arrange for services you may need after you leave the hospital. They will work with public and private agencies to help you obtain durable medical equipment, nursing home placements, “Meals on Wheels,” and information about other available resources in the community.

Concerns/Complaints
If you feel any concerns or complaints you have about your hospital stay are not being addressed satisfactorily by the staff, you may obtain further assistance by calling 681-342-1890 or dialing 0 and requesting to speak with a clinical coordinator.

Associate Recognition Program
You may obtain more information on these programs and/or forms to nominate an associate from the Human Resources Department located on the Garden Level of UHC, or by calling 681-342-1669 or 681-342-1663. Additionally, a letter from you recognizing an associate may be used in place of the form.

Caregivers Support Group
United Hospital Center in conjunction with WVU Medicine Home Care would like to welcome you to our Caregivers Support Group.

This face-to-face support group provides an opportunity to take a break from your responsibilities and nurture your emotional and physical health. We understand caring for a loved one can be stressful and challenging. The purpose of the group is to provide a time and space from family members to discuss feelings, concerns, and attitudes in a caring atmosphere.

The group will be facilitated by a Social Worker for WVU Medicine Hospice and other members of the care team. The support group will meet monthly on the third Wednesday of every month at 10:00 a.m. Group participant size will be limited. To register for upcoming support groups or for additional information please contact WVU Medicine Hospice at 681-342-3261.

Grief-related Support Groups
(for those who have lost a loved one)
The WVU Medicine Hospice staff coordinates two support groups to help individuals/families who have lost a loved one. The support groups are available not only to those who have lost a loved one as a result of a terminal illness, but also to anyone seeking support. This service is available to anyone regardless of their past or present use of hospice services.

The support group helps individuals overcome grief by:

• Making available a trusted and compassionate person to listen to your concerns
• Providing education about the grief process and what you might expect to happen during your period of bereavement
• Teaching you new ways to cope with the stress of loss and grief
• Providing help in becoming involved in a new life – seeking out new support persons, groups, and activities
• Simply knowing someone is available during time of need

Support group participants are encouraged to become involved by:

• Sharing thoughts and ideas out loud. This can often help gain a better perspective about the meaning and effect of the loss
• Discussing painful feelings such as despair, anger or guilt as a way to reduce the intensity of those feelings
• Reminiscing about their loved one in order to help gain a better perspective on the relationship they shared
• Discussing the changes they are experiencing in their life. This may ease the transition to a new beginning
• Grief support group meets in the WVU Medicine Hospice office

A grief support group for widows & widowers also meets in the WVU Medicine Hospice office at UHC.

For more information and to register, call WVU Medicine Hospice at 304-624-2424 and ask for the bereavement counselor.

Embracing Invisible Wings
(for those who have lost a child)

The death of a baby during pregnancy or at birth is one of the most painful experiences that can happen to a family. Feelings of grief are often overwhelming. Sometimes we need to share and know someone else who understands what we are experiencing. United Hospital Center’s bereavement support group for parents who have experienced a loss during pregnancy or infant loss is called Embracing Invisible Wings. The meetings are on the third Thursday of the month. For more information, please contact Jamie Rudash, BSN, RN, CLC Patient Educator, at 681-342-4346.

UHC Mommy and Me – Breast Feeding Support Group

Breast Feeding Support Group held on the fourth Wednesday of each month at 6 p.m. Call 681-342-4346 to register.