After Your Visit

To obtain medical records, you may now request your records by using the records request tool, through MyWVUChart, email, mail, or calling 304-598-4110 (or toll free 844-484-0304) Monday through Friday from 8 am – 4 pm.

Planning for your discharge begins at the time of admission. Your Care Team will work with you to develop a transition plan to fit your needs. Care Management will help arrange for any service you may need after leaving the hospital. One key to a successful recovery is having realistic expectations about how long it may take for you to feel better. Give yourself a chance to adjust both physically and emotionally. You will receive written instructions concerning medications, activities, appointments, etc. which will be discussed with you by your nurses prior to discharge. If you have questions about any information in your discharge instructions, ask your nurse to further explain. If you need to schedule follow up appointments, you can call 855-WVU-Care (855-988-2273).

Before you are discharged, be sure to discuss your post-visit care with your physician and care team. this can often include follow-up doctor visits and procedures. Please work with your care team to make sure you and your family are prepared for the next step after your stay.

WVU Medicine is focused on providing you with high quality patient care and excellent customer service. As a patient, you have the right to have your cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected. We know that to consistently meet your needs and expectations, we must listen attentively, keep you informed of your progress and the plan of care, respond with care and compassion, and take appropriate clinical actions to assist you toward discharge.

We ask that at any time we do not meet your expectations that you give us the opportunity to immediately address your concerns. Each member of our healthcare team is eager and prepared to address and try to resolve your issues. To address your concerns, ask to speak with the charge nurse of the nursing unit you are on. In the absence of the charge nurse, ask to speak with the leadership of the nursing unit. If you do not feel that your concern has been adequately addressed, you have the right to file a grievance and contact the Patient Advocate.

Patient Advocates can be reached by calling 304-797-6656, Monday through Friday from 7am to 3:30pm. Patient Advocates will investigate and respond to any concerns of dissatisfaction, any complaints or grievances about patient care by patients, their families, and/or their visitors in a timely manner. During off hours or weekends, you may ask to speak with the House Supervisor.
You have the right to contact the Office of Health Facility Licensure and Certification at 304-558-0050 and/or Joint Commission for Accreditation of Hospitals concerning safety and quality of care concerns if we do not effectively address your concerns to your desired resolution.

For complaints regarding quality of care, coverage decisions, or appealing a discharge decision, the patient and/or representative may contact the Quality Improvement Organization (QIO).

Livanta, LLC
BFCC QIO
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701-1262
1-888-396-4646

For complaints regarding provisions under section 504 of the Americans with Disabilities Act or Section 1557 of the Affordable Care Act, you may contact the Patient Advocate.

Privacy and security complaints and violations are not handled by Patient Advocates. Rather, privacy and security complaints are handled by the hospital Privacy Officer.

If the hospital does not respond to your complaint to your satisfaction or if you have other concerns, you may contact additional state agencies. Scan the QR Code for more information on West Virginia Agencies.