After Your Visit
Discharge
When your doctor decides you are ready to leave the hospital, a discharge order will be written.
Planned Discharges
If at all possible, your nurse or the RN Care Coordinator on your floor will meet with you before you’re ready to leave the hospital to plan the details of your discharge. This planning allows nurses to complete the paperwork, help you gather your belongings, set a time for you to leave, and help you arrange for transportation home.
Discharge Instructions
Your doctor and nurse will give you instructions about post-hospital care. If you have any questions about your diet, activities, medications or other matters, be sure to ask.
Transportation Service
When you are ready to leave, a member of the hospital staff will escort you to the front entrance and help you into the car.
Ambulance
Before discharge, ask a nursing staff member to help with arrangements for ambulance transportation if you need this service. Because patients must meet the eligibility requirements of their particular medical insurance carrier, including Medicare and Medicaid, consult your insurance company about coverage for non-emergency transfers.
Personal Belongings
Collect all of your belongings and double-check closets and drawers. If you have anything stored in the hospital safe or the pharmacy, ask your nurse to obtain these items for you.
Medications
If your doctor gives you a prescription, be sure to fill it at your pharmacy as soon as possible.
Billing & Insurance
Learn moreThank you for choosing WVU Medicine. We understand that healthcare billing can be confusing, and we're here to help. It's important to us that you understand your billing, and we offer a suite of tools to help you take advantage of financial assistance, understand your bill, estimate your costs, and use out-of-network plans. Visit our Billing & Insurance page to learn more.
Pay your bill online:
Pay your bill by phone:
Pay your bill by mail:
c/o WVU Health System
PO Box 896
Morgantown, WV 26507-0896
Access Records
Request Medical Records from WVU MedicineTo obtain medical records, you may now request your records by using the records request tool, through MyWVUChart, email, mail, or calling 304-598-4110 (or toll free 844-484-0304) Monday through Friday from 8 am – 4 pm.
Give Feedback
You may receive a survey in the mail asking about your experience at WVU Medicine Thomas Hospitals. We hope you will take some time to provide feedback. Your thoughts and opinions help us improve.
Concerns and complaints
You may voice your concern to any staff member or call our patient-family representatives at 304-766-5334 or 304-766-5335.
Recognize a Nurse
Nurses every day go above and beyond to not only provide patients and families with excellence in clinical care but also compassion. The DAISY Award is a recognition program to celebrate nurses who provide extraordinarily compassionate care to patients.
If you’d like to make a nomination for a nurse at Thomas Hospitals, click here.
Care Management
Care Management can help you with any personal, financial, or family problems that may arise. Staff members are available for counseling and can help with understanding and obtaining community resources. Call 304-766-3695 or ask your nurse for assistance.
Recovery Support
- Friends of Bill & Bob AA Meeting – Sundays at 5:30 PM in the Casey Room, Basement of East Building at Thomas Orthopedic Hospital.
- West Virginia Institute for Spirituality – Living Sober Group – Thursdays at 1:30 PM, Casey Conference Room, Basement of East Building at Thomas Orthopedic Hospital.
