Patient Portal

MyWVUChart Replaces Thomas Hospitals Exchange Patient Portal: User Help and Activation Information.

MyWVUChart Replaces Thomas Hospitals Exchange Patient Portal

In May 2024, Thomas Hospitals is transitioning to WVU Medicine’s best-in-class Electronic Health Record (EHR) system, Epic. Epic is considered the gold standard of electronic health record systems around the country. Thomas Hospitals will also switch to the MyWVUChart patient portal from our current patient portal tool, the Thomas Hospitals Exchange.

Some Thomas Hospitals Exchange Patient Portal tools, such as provider messaging, will no longer be available in the Exchange Patient Portal. Please call your provider’s office for any urgent messages.

All patients, including those with a Thomas Hospitals Exchange Patient Portal account, must now sign up for MyWVUChart to access tools and health record information. MyWVUChart will include health record information for services received on or after May 1, 2024.

Epic’s MyWVUChart patient portal application makes managing your health as quick, convenient, and accessible as possible for all patients within the WVU Medicine health care system.

With MyWVUChart, you can:

  • Schedule your appointments.
  • Access your test results.
  • Message your care team.
  • Pay your bill.
  • Request prescription renewals.
  • View and download a copy of your medical record
  • and more!

Transitioning to a new electronic health record is a massive change, and we apologize for this inconvenience. Below are the most common questions we are getting, along with information to explain what is happening or how you can connect with someone that can help with any issues you may have.

Please be patient while our Thomas Hospitals caregivers learn the new system. We’re here to help you through this change.

We look forward to helping you manage your health care needs.

Frequently Asked Questions

Visit our FAQ to learn more about MyWVUChart.