Questions? We Have Answers.
- Click on the Patient Portal link.
- Complete Enrollment Questionaire (name, DOB, email, etc.).
- Access your email for your one-time user name, password, and link to the Portal.
- Click on the link to access the Portal.
- Enter your one-time user name, password, and security question and click Log On.
- Enter your new user name and password.
- Explore the Portal.
All of the information in the Portal comes from your Thomas Hospitals Electronic Health Record. This ensures that you have access to the most accurate, up-to-date information possible.
To log into the Portal, click the bar at the top of this page. Then, simply enter your user name and password.
Health Information
- Lab Results
- Radiology Reports
- Visit History
- Discharge Instructions
- Health Summary
Allergies and Medications
- Allergies and Conditions
- Immunizations
- Medications with Instructions
Appointments
- Appointment Requests
- Upcoming Visits
Billing
- Outstanding Balances
- Historical Charges and Statements
Yes, you can give family members, such as parents or healthcare proxies, access to your Portal. This needs to be done within your healthcare facility and requires consent from you and your family member(s).
Yes. Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted. You and authorized family members are the only ones who can access your Portal. Also, a timeout feature protects your information if you leave the Portal page open.
There is a Contact Us section on the homepage of the Portal that allows you to submit any questions you have regarding the Portal. You can also contact us at:
Thomas Hospitals Medical Records
4605 MacCorkle Avenue, SW | South Charleston, WV 25309
304-414-2193 | Thomas.Exchange@ThomasHealth.org
Click here to download instructions that walk you through messaging your provider on the patient portal.
How the Portal Works for You
Available at Your Convenience
We understand your time is valuable. The Portal makes time-consuming tasks simple…a few clicks, and you’re done.
- Access complete health information online, versus over the phone or in person.
- Request appointments.
- Pre-register for scheduled appointments.
- Request prescription renewals.
- Pay your bills online.
You Choose the When and the Where
Access to the Portal is on your schedule, whether you’re at home, on vacation, or at another medical office.
- Use the Portal from anywhere using a browser.
- Access from your smartphone or tablet.
- Manage information 24/7, without waiting.
Expand Your Appointment Options with Virtual Visits
Using your patient portal and the device of your choice, you can easily:
- Request visits online with your doctor via video conference.
- Prescreen for COVID-19, discuss symptoms, and receive referrals to nearby testing centers.
- Avoid crowded waiting rooms.
- Save time traveling to and from your physician’s office.
DOWNLOAD OUR APP
Download the Patient Portal app for iOS or Android
