During Your Visit
Questions: 304-243-3000
Getting Around
Wheeling Hospital is a large campus, and though navigation may seem intimidating, there are many directional signs and resources available to help you get where you’re going. We have information desks, greeters, and security team members stationed at each of our entrances; all of whom are wonderful resources. Our Connected Care Line is also available Monday – Friday, 8 am – 4 pm, with an operator standing by ready to help with your navigational needs. Simply call 833-HELP-WHG (833-435-7944) for help.
Banking/ATMs
An ATM is located in the lower level outside the cafeteria entrance and is available 24 hours a day.
Dining and Vending
The coffee shop is located in the main entrance serving fresh coffee, baked goods, snacks, and more. The coffee shop hours of operation are:
Monday – Friday: 6 am – 6 pm
Saturday – Sunday: 6 am – 4 pm.
The cafeteria is located in the lower level/basement. The cafeteria hours of operation are:
Monday – Friday: 6:30 am – 7 pm
Saturday – Sunday: 6:30 am – 2 pm, 4-7 pm
Vending machines are located in the main entrance and are available 24 hours a day.
Information Desk
Our central information desk is located in the main entrance. Our team members are happy to assist you with questions relating to registration, navigation, and more. Our Connected Care Line is also available to assist with needs related to care coordination, transportation, and campus navigation. The Connected Care Line is available Monday – Friday, 8 am – 4 pm, by calling 833-HELP-WHG (833-435-7944).
Spiritual Care
Recognizing that health is influenced by the spiritual, emotional, mental, and social aspects of our lives as well as the physical, the Pastoral Care Department at Wheeling Hospital provides spiritual care as an integral part of the care of the whole person.
Illness is usually regarded as a crisis by the patient and family, especially when recovery is a lengthy process or the outcome is in doubt. Spiritual care by the chaplain may also take the form of prayer, reading of scripture or other religious acts, according to the patient’s or family’s expressed need. A key element in effective spiritual care is helping people identify and get in touch with their own resources of spiritual support. That may involve facilitating visits by the patient’s own community clergy. The department also arranges for volunteers, who are Catholic Eucharistic ministers, to bring Holy Communion to Catholic patients throughout the week and on Sunday.
Department services include:
- Assessment of the spiritual needs of the patient, family and/or staff
- Counseling
- Crisis intervention
- Grief counseling and grief support through “Journey to Hope”
- Holy Communion
- Memorial services for bereaved families
- Patient/family visitation
- Prayer
- Sacramental needs
A patient, family member, employee or hospital staff member can request a chaplain visit through the attending nurse.
Phone: 304-243-3244
Clinical Services
Pastoral Care services are available to all patients, their families and significant others, and to hospital staff, regardless of denomination or religious adherence. For many people, emotional and spiritual issues surface when they are in the hospital or facing a crisis. For this reason, Pastoral Care services are available 24/7. During after hours, chaplains are on call, especially for emergencies.
The chaplains are part of the overall healthcare team and can offer support and comfort, special listening and counseling skills, as well as a ministry of prayer and sacraments for those who request it.
Chaplaincy primarily includes: pastoral care, pastoral counseling, worship and sacraments, education and a ministry of referral. A ministry of referral might include liaising with community churches or agencies to ensure a continuity of spiritual care or support following discharge from the hospital.
Chapel
The hospital chapel, located near the main lobby, is open 24 hours a day. Patients, families and hospital staff are welcome to visit the chapel for prayer and meditation.
Chapel Services
Mass is offered at noon, Monday – Friday
Ecumenical service is offered Sunday at 8 am
Communion is distributed daily. All chapel services are televised on Channel 12.
