If the hospital does not respond to your complaint to your satisfaction or if you have other concerns, you may contact the following:
Abuse and Neglect Hotline
Child and Adult
800-352-6513
Office of Inspector General
Medicaid fraud control
WV Department of Health and Human Resources
408 Leon Sullivan Way
Charleston, WV 25301
304-558-1858
304-558-3498 (fax)
Quality Insights
Concerns about the quality of care received under the Medicaid Program
3001 Chesterfield Avenue
Charleston, WV 25304-1100
304-346-9864
Office of Health Facility Licensure and Certification
Report violations and to request an inspection of the facility
West Virginia Department of Health – Office of Inspector General
1 Players Club Dr., Suite 301
Charleston, WV 25311
304-558-0050
Legal Aid of WV
Behavioral health advocacy and long-term and elder care ombudsman
922 Quarrier Street
4th Floor
Charleston, WV 25301
800-834-0598
304-343-4481
Bureau for Children and Families
Adult protective and child welfare services
WV Department of Health and Human Resources
350 Capitol Street
Room 730
Charleston, WV 25301
304-558-7980
West Virginia Bureau of Senior Services
Senior issues and long-term care ombudsman program
Town Center Mall, 3rd level
1900 Kanawha Boulevard East
Charleston, WV 25305
304-558-3317
Disability Rights of West Virginia
Advocates for the legal rights of West Virginians with disabilities
1207 Quarrier Street
Suite 400
Charleston, WV 25301
304-346-0847
Office of Quality and Patient Safety (OQPS)
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800-994-6610
Livanta LLC
BFCC-QIO Area 5
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701-1105
888-396-4646
TTY: 888-985-2660