If the hospital does not respond to your complaint to your satisfaction or if you have other concerns, you may contact the following:
Abuse and Neglect Hotline
Child and Adult
800-352-6513
Office of Inspector General
Medicaid fraud control
WV Department of Health and Human Resources
408 Leon Sullivan Way
Charleston, WV 25301
304-558-1858
304-558-3498 (fax)
Quality Insights
Concerns about the quality of care received under the Medicaid Program
3001 Chesterfield Avenue
Charleston, WV 25304-1100
304-346-9864
Office of Health Facility Licensure and Certification
Report violations and to request an inspection of the facility
WV Department of Health and Human Resources
408 Leon Sullivan Way
Charleston, WV 25301
304-558-0050
Legal Aid of WV
Behavioral health advocacy and long-term and elder care ombudsman
922 Quarrier Street
4th Floor
Charleston, WV 25301
800-834-0598
304-343-4481
Bureau for Children and Families
Adult protective and child welfare services
WV Department of Health and Human Resources
350 Capitol Street
Room 730
Charleston, WV 25301
304-558-7980
West Virginia Bureau of Senior Services
Senior issues and long-term care ombudsman program
Town Center Mall, 3rd level
1900 Kanawha Boulevard East
Charleston, WV 25305
304-558-3317
Disability Rights of West Virginia
Advocates for the legal rights of West Virginians with disabilities
1207 Quarrier Street
Suite 400
Charleston, WV 25301
304-346-0847
Office of Quality and Patient Safety (OQPS)
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800-994-6610
Livanta LLC
BFCC-QIO Area 5
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701-1105
888-396-4646
TTY: 888-985-2660