Before Your Visit
What to Bring
When visiting WVU Medicine, patients should be prepared and bring the following items with them to their appointment:
- Photo Identification: A government-issued ID is required.
- Insurance Information: Bring your insurance card or other insurance information. You may also need to bring a referral or authorization if required by your insurance plan.
- Medication List: A comprehensive list of all your medications, including:
- Prescription medications (including eye drops and inhalers)
- Over-the-counter medications
- Vitamins and supplements
- Natural and herbal medicines
- Medical History: A list of your family medical history (especially for parents and siblings) and any other healthcare providers you have seen recently.
- Relevant Documents: Bring any recent test results, such as lab work or imaging reports, that are related to your condition.
- Questions and Notes: It’s helpful to bring a list of questions you have for your provider and a notebook or device to take notes.For specific procedures or specialized appointments, such as travel medicine or surgery, there may be additional items or preparation steps required. It’s always best to check with your specific clinic or provider for any extra instructions.
Parking
A large parking garage with patient and visitor parking is located on Division Street across the street from the Thomas Wing entrance. Several surface lots with handicap access are located across the campus, near both the Division Street entrance and the Main (Medical Pavilion) entrance. These lots are clearly marked for patients and visitors. They can also be easily identified because they do not have any gates to enter.
Parking for the WVU Cancer Institute is located directly in front of the building at 500 Poplar Street. Our free patient shuttles make continuous loops from each parking area to our hospital entrances. Shuttles operate Monday through Friday from 7 am – 4 pm.
Checking In
Check in is at the front Lobby registration desk during normal business hours and at the Emergency Room registration desk after hours.
Transportation
Our Policies
SRMC will maintain a safe and HIPAA compliant environment for the patient’s staff and staff in the Emergency Department.
The Registration Staff and Primary Nurse will control visitation in the Emergency Department in coordination with the Attending Physician and/or Mid-Level Provider.
Visitors will be limited to two (2) visitors per patient, dependent upon the patient’s condition.
The Primary Nurse will remain in contact with families in the waiting room on a frequent basis.
A family member should be included in the discharge teaching process, as applicable
Whenever appropriate, allow the patient’s family/significant other/partner to be present during resuscitation and invasive procedures
Hospital Employees not directly involved in the care of the patient must comply with this policy as a visitor.
