Garrett Regional Medical Center is an award-winning, progressive, Joint Commission-accredited acute care facility with in Oakland, Maryland. The hospital serves a population of 46,000 within Garrett County and surrounding communities in Maryland, Pennsylvania, and West Virginia.
Originally established in 1950 through a bequest by George W. Loar, the hospital has continuously evolved to advance the health and wellness needs of the region. As a member of the WVU Health System, GRMC offers comprehensive healthcare services that set it apart from many rural hospitals. Patients receive specialty care close to home for cardiopulmonary, heart and vascular, cancer care, infusion therapy, nephrology, orthopaedics, and wound care, among others.
Garrett Regional Medical Center includes 55 inpatient beds; a four-bed intensive care unit; a 10-bed subacute rehabilitation unit; a family-centered maternity suite; a 13-bed outpatient surgical unit with a four-bed surgical suite; and 24/7 emergency services. The hospital’s laboratory, radiology, and cardiopulmonary departments are full service ancillary units equipped with state of the art technology. GRMC expanded its healthcare services with the 2019 launch of its Oakland regional behavioral health clinic and the establishment of the Grantsville Medical Center in 2017, offering primary, urgent, and specialty care in northern Garrett County.
Garrett Regional Medical Center is one of the largest employers in Garrett County with more than 500 team members, each dedicated to our mission to treat every patient like a family member.
Community Health Needs Assessments and Implementation Plans
Mark Boucot, MBA, FACHE
Mark Boucot has served as president and chief executive officer of Garrett Regional Medical Center since December, 2013. In addition to his role at GRMC, Mark Boucot also serves as the CEO and President of Potomac Valley Hospital in Keyser, W.V. With more than 30 years of healthcare leadership experience in Maryland, New Jersey, Pennsylvania, and West Virginia, he holds the Fellow Certification with the American College of Healthcare Executives along with certification as a Lean Six Sigma Yellow Belt from the Juran Institute. Boucot is strongly rooted in continuous quality improvement, patient safety, and high quality patient-centered care. He received his bachelor of science in organizational management from Cabrini College prior to completing his master of business administration at New Jersey Institute of Technology. Boucot also holds National Emergency Management Incident Command Certifications ICS 100, ICS 200, ICS 700, Federal Emergency Management Agency (FEMA). Under Boucot’s direction, Garrett Regional Medical Center has been named a two-time Top 20 Rural and Community Hospital.
Marjorie Fridkin, MD
Vice President of Medical Affairs/CMD
Marjorie S. Fridkin, MD, FACS, serves as vice president of Medical Affairs and chief medical officer at Garrett Regional Medical Center. She graduated the University of Michigan with a bachelor of science in neuropsychology before earning her medical degree from the University of Maryland School of Medicine. She completed her surgical internship and residency in general surgery at Boston University Medical Center. While in her fourth year of medical school, Dr. Fridkin participated in the Area Health Education Center program (AHEC), studying rural primary care in Garrett County. During this time, she started her participation with Central American Medical Outreach by going on a medical mission to provide orthopaedic care in Santa Rosa de Copan, Honduras. Following her residency, she returned to Maryland and started a private practice in general surgery at Garrett County Orthopedics, later moving her practice to Garrett Surgical Group. Prior to her current role, she served as medical director of GRMC’s Wound Care Center.
Tracy Lipscomb, CPA, CHFP
Senior Vice President of Finance/CFO
Tracy Lipscomb, CPA, joined the leadership team at Garrett Regional Medical Center as vice president of finance and chief financial officer in January, 2007. She has been with Garrett Regional Medical Center for nearly 20 years, and previously served as director of the hospital’s accounting department. Ms. Lipscomb gained progressive professional experience in a variety of finance and accounting specialty areas in the private sector prior to working at GRMC. Ms. Lipscomb received her bachelor of science in accounting from Frostburg State University. As a licensed Certified Public Accountant, she is an active member of the Healthcare Financial Management Association and the Maryland Association of Certified Public Accountants.
Kendra Thayer, MSN, FACHE
Senior Vice President of Patient Care Services/CNO/COO
Kendra Thayer serves as senior vice president of patient care services, chief nursing officer, and chief operating officer of Garrett Regional Medical Center. She has been with the hospital since 1993 and has gained professional experience in a variety of clinical nursing disciplines. Ms. Thayer earned a bachelor of science in nursing from University of Maryland and a master of science in nursing leadership and administration at Walden University. She is a member of the Maryland Nurse Executives, member of the American Association of Nurse Executives and the American College of Healthcare Executives. Ms. Thayer holds a National Emergency Incident Command Certification, ICS 100, ICS 200, ICS 700 Federal Emergency Management Agency (FEMA) as well as a Lean Six Sigma Yellow Belt Certification from the Juran Institute.
Laura Waters, BS-BM, SHRM-SCP
Vice President of Human Resources
Laura Waters serves as vice president of human resources at Garrett Regional Medical Center. Ms. Waters has broad experience in human resources, legal assisting, and clinical applications in the healthcare field as a prior certified and geriatric nursing assistant. She is a graduate of the University of Maryland University College with a bachelor of science degree in business administration, with a minor in human resource management. As a Senior Certified Professional, Ms. Waters is an active member with the Society for Human Resource Management and the American Society for Healthcare Human Resources Administration and the International Foundation of Employee Benefit Plans. Ms. Waters is also a member of the Human Resources Roundtable as well as the Workforce Development Task Force with the Garrett County Chamber of Commerce. Ms. Waters holds a National Emergency Management Incident Command Certification, ICS 100, ICS 200, ICS 700 Federal Emergency Management Agency (FEMA), as well as certification as a Lean Six Sigma Yellow Belt from the Juran Institute.
Board of Directors
Garrett Regional Medical Center is governed by a volunteer Board of Directors. The Board’s membership represents a broad cross-section of the communities served by the hospital.
Current Garrett Regional Medical Center Board of Directors:
- Dona Alvarez, MD
- Tracy Bemiller
- Mark Boucot
- Linda Fike
- Shane Grady
- Henrietta Lease
- Patty Manown-Mash
- Keith Sanders
- Karl Schwalm, MD
- Kathy Shaeffer
- Tanya Sturm
- James Venturella