•  Sometime before your surgery date, a staff member from the Ohio Valley Ambulatory Surgery Center will call you to confirm your surgery time. They will ask you questions regarding current or past medical conditions, allergies and medications you are taking. Please don’t hesitate to ask any questions you may have and be sure to let the staff know of any special needs.

•  The Ohio Valley Ambulatory Surgery Center Staff will also call you regarding your financial responsibilities.

•  Your doctor or the The Ohio Valley Ambulatory Surgery Center nurse will instruct you as to WHAT TIME YOU ARE TO STOP EATING AND DRINKING prior to surgery.

•  If you take medication for any conditions, ask your doctor and/or the Ohio Valley Ambulatory Surgery Center’s nurse whether or not to take it the day of the surgery.

•  For women, if there is any possibility that you are pregnant, please notify your doctor and/or the Ohio Valley Ambulatory Surgery Center’s nurse.

•  Leave all valuables at home, including watches, rings, jewelry and wallets.

•  Please notify your surgeon of any change in your health, such as a cold, fever or sore throat.

•  For your safety, please arrange for an adult friend or family member to drive you home. They will be required to wait at the Ohio Valley Ambulatory Surgery Center for you until you are discharged.

•  If you have any questions, please call us at 740.423.4684

•  To provide the Ohio Valley Ambulatory Surgery Center with a complete medical history, present complaints and other matters relating to your health.

•  To ask questions if directions, procedures or other information is not understood.

•  To follow the plan of treatment and instructions recommended by your physician and other professionals responsible for your care.

•  To accept consequences of your actions if you fail to follow the plan of treatment.

•  To show respect and consideration for other patients, families and visitors of the Ohio Valley Ambulatory Surgery Center. 

•  Arrive promptly at the time instructed during your pre-op call. This will allow adequate time for all necessary admission procedures.

•  Please bring your insurance identification cards and photo ID. If special financial arrangements are necessary, please call the Ohio Valley Ambulatory Surgery Center prior to admission.

•  Be sure to bring any paperwork your doctor gave you, such as test results or your medical history, and a list of medications you are taking.

•  Wear comfortable loose fitting clothing.

•  Upon arrival, you will change into a hospital gown and slippers which we provide. You will be asked to remove contact lenses, dentures, jewelry and any prosthesis.

•  After surgery, you will be moved to the Recovery Area where you will be closely monitored until you are ready to go home. 

•  When you are fully awake, your family will be able to join you. Although the times may vary, most patients are discharged 45 minutes to 1-1/2 hours after surgery.

•  It is perfectly normal to feel discomfort in the area of the surgery. You may also experience some drowsiness or dizziness, depending on the kind of anesthesia you received.

•  Your surgeon will provide specific instructions for care while recovering at home. In the event of difficulty, please call your surgeon.

•  For the first 24 hours following surgery, do not engage in strenuous activities, do not drink any alcoholic beverages, drive, or make any critical decisions.

•  A nurse from the Ohio Valley Ambulatory Surgery Center will call you within a day or two to evaluate how you are recovering at home.

•  You will be asked to complete a questionnaire about the care you received. Your comments will enable us to continue to improve our services.

During your preoperative phone call from our Center’s nurse, you will verbally be given the information contained in this brochure and you will be asked if you have received a written copy of this information.

Advanced Directive

An advanced directive speaks for you if you are unable to speak and to assure that your religious and personal beliefs will be respected. It is a useful document for an adult of any age to plan for your future health care needs.

Although Ohio Valley Ambulatory Surgery Center do not honor advanced directives, upon request we will provide you with contact information and forms to assist in writing an advanced directive.

As a patient you have the right to:

• Considerate, respectful care at all times and under all circumstances with recognition of your personal dignity.

• Personal and informational privacy, within the law.

• Information concerning your diagnosis, treatment, prognosis, to the degree know.

• Confidentiality of records and disclosures. Except when required by law, you have the right to approve or refuse the release of your medical records.

• The opportunity to participate in decisions about medical care, including the right to refuse or accept medical or surgical treatment.

• The right to initiate an Advanced Directive such as a Living Will or Durable Power of Attorney.

• Impartial access to treatment regardless of race, color, sex, national origin, religion, disability, or ability to pay.

• Receive an itemized bill for services received.

• Know the identity and professional status of all persons providing service for you.

• Report all comments, questions or concerns concerning the quality of care you received and receive timely follow-up from Facility management.

• Information about pain and pain management relief measures provided by staff committed to pain prevention and management in a timely manner.

• Patients have the right to access necessary surgical and/or procedural interventions that are medically indicated.

• Patients, family members, and/or designees are included in ethical discussions of and decisions affecting the patient’s care.

• Marketing or advertising regarding the competence and capabilities of the organization is not misleading to patients and/or support persons.

• Patients will be treated with respect, compassion, and consideration in a clean and safe environment.

• Patients are treated with dignity and without discrimination on the basis of race, color, religion, sex, national origin, disability, sexual orientation, or source of payment.

• The patient has the right to be free of restraint except when indicated to protect the patient or others from injury.

• Patients have the right to every consideration of personal privacy.

• Any patient case discussion, consultation, examination, and treatment will be conducted so as to protect each patient’s privacy.

• Patients have the right to information about their illness, treatment options, and potential outcomes.

• Patients will receive information as necessary to provide informed consent for any planned procedure.

• Patients have the right to consent or decline in research affecting their care.

• Communication aids (i.e., interpreters, pictures, sign language, etc.) are provided to patients who have language barriers.

• Patients have the right to refuse care to the extent provided by law and to be informed of the potential consequences of this refusal. provided by law and to be informed of the potential consequences of this refusal.

• Patients who are recipients of health care services are responsible for the following.

• Providing accurate and complete information about your present health status and past medical history and reporting any unexpected changes to the appropriate practitioner.

• Following the treatment plan recommended by the practitioner involved in your care.

• Providing an adult to transport you home after surgery and stay with you as needed.

• Indicating that you clearly understand what is expected of you after your surgery/procedure.

• Your own actions should you refuse treatment, leave the Facility against medical advice, or choice to purposefully not follow the instructions of your practitioner.

• Providing information and/or copies of an Advanced Directive as a Living Will or Durable Power of Attorney.

• Ask your health professional what to expect for pain management, discuss pain relief options; discuss openly any concerns or fears regarding pain management medications.

If you have any questions or comments, please contact Erin Metz, the Center’s Administrator at 740.423.4684.

• Patients are responsible for providing accurate and complete information regarding their health status, medical history, and current medications, as well as over-the-counter products, herbal remedies, and dietary supplements.

• Patients are responsible for reporting any change in their condition during the present course of treatment and recovery.

• Patients are responsible for participating in care decisions and for asking questions when they do not understand the information provided.

• Patients are responsible to provide information about any living will, power of attorney, or other advanced directive(s).

• Patients have the responsibility to be considerate of others, including health care providers, and to respect their rights, privacy, and property.

• Patients are responsible for adhering to the plan of treatment by following instructions, keeping appointments, and cooperating with care providers who assist with carrying out the plan(s) of care, including arranging for a responsible adult to take them home and remain with them for 24 hours if required.

• Patients are responsible for recognizing the effect of lifestyle choices on their personal health.

• Patients are responsible for providing complete and accurate third party payer information and meeting any outstanding financial obligations related to the services received.

• Collaboration and agreement of payment policies and fees for services will be documented.

We strive to maintain a professional and compliant atmosphere. Issues can arise. The Grievance Procedure is a means for patients and related parties to inquire into issues raised and identify whether action needs to be taken to resolve identified issues and prevent recurrence.

The Facility Administrator will record the grievance complaint and a prompt investigation for a quick resolution.

Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center’s procedure to formally voice complaints, resolve disputes, or to bring attention to possible violations of patient rights.

No person shall be punished or retaliated against for using the Grievance Procedure.

Any grievances, comments and complaints are addressed to the Center Administrator. Complete details and a copy of the Center’s Grievance Policy as well as a Grievance form may be obtained by contacting Erin Metz, the Center’s Administrator at 740.423.4684 or P.O. Box 369, Belpre, OH. 45714 or [email protected]

Additional information can be obtained from or to file a complaint with the State of Ohio, contact:

Ohio Department of Health Consumer Complaint, Publication, and Information Call Center, ODH, PCSU, 246 N. High St., Columbus, OH. 43215

800.342.0553

[email protected]

www.medicare.gov

800.Medicare – 800.633.4227