Medical Records

To obtain medical records, you may now request your records by using the records request tool, through MyWVUChart, email, mail, or calling 304-598-4110 (or toll free 844-484-0304).

NOTE: Use the following information to request medical records for these WVU Medicine facilities.

Request your records online

Records request tool

WVU Medicine now offers an online records request tool that verifies your identity by asking for a photo of your driver’s license, which can be taken via webcam or smartphone. There is no additional charge to use this service.

Note: Chrome, Safari, and Firefox are the recommended browsers for this application. Download the the Online record request tool tip sheet.

Request your records online

Use your MyWVUChart account

If you are enrolled in our WVU Medicine patient portal, MyWVUChart, you can request your medical records using the electronic release form within your MyWVUChart account. Once you log in, click on the health icon in the top navigation, then click on “Share My Record.” You can choose various options and download or send your medical record.

Other options

Email/mail

Complete this authorization form to give us permission to release your medical records to you or your provider. For mental health or student health records, please use the behavioral medicine and student health authorization form. When you’ve completed the appropriate form, please email or mail the form to:

WVU Medicine
Release of Information
PO Box 8049
1 Medical Center Drive
Morgantown, WV 26506-8049
wvuhroirequest@wvumedicine.org

Processing record requests

Please allow seven to 14 business days for completion of a medical records request. Please be aware that it can take up to 30 days as allowed by law. Continuing care releases are given priority. If you need medical records for an upcoming appointment, please let us know, and we will expedite your request. Home health and hospice medical records will be released within four days as required by regulation.

Records requested for personal use, attorneys, and insurance, other than for disability or workers’ compensation, will be billed prior to the release of the records. Medical records are housed for 20 years and two months, per hospital policy. For patients requesting a chart larger than 150 pages or for companies requesting healthcare records, charges apply and must be paid before records are released.

Epic health information system
As part of a coordinated care effort to help West Virginia physicians provide more efficient care to patients, WVU Medicine participates in the sharing of medical data across the state and country with any healthcare facility that uses the Epic health information system. If you change providers or move, as long as they participate in the Epic system, your provider can access your medical records via Epic. Learn more about this health information exchange.

Resources