Financial Assistance FAQs

Patients who:

• Have received or are scheduled to receive emergency or medically-necessary care
• Have a household income less than twice the federal poverty limit
• Do not have substantial assets
• Have applied for and have been denied Medicaid coverage
• Are a citizen or permanent resident of the United States

International students may qualify but must provide a copy of their student visa and have primary insurance.

Patients who do not meet these guidelines may be considered on an exception basis.

If you meet the above requirements, you may apply for financial assistance through MyWVUChart or by downloading a copy of the application and returning it by mail. All sections of the financial assistance form must be completed with required documentation prior to submitting your application.

If you need help completing your application or to schedule an appointment with a financial counselor, please contact us at one of the numbers below, Monday – Friday, 8 am – 4 pm or visit us in person.

WVU Medicine Locations: 304-598-6260
Garrett Regional Medical Center: 301-533-4000

All emergency and medically-necessary care is covered. Once you are approved, you are covered for six months.

Click to view a complete list of excluded services. If you have additional questions, please contact a financial counselor at one of the numbers listed below.

WVU Medicine Locations: 304-598-6260
Garrett Regional Medical Center: 301-533-4000

Our full financial assistance policy is available through the following:

• View a PDF copy.
• Call a financial counselor:
  • WVU Medicine Locations: 304-598-6260
  • Garrett Regional Medical Center: 301-533-4000
• Request a copy by mail:

WVU Medicine – Hospital Services
PO Box 8031
Morgantown, WV 26506

• Ask for a copy of the financial assistance policy at the hospital admissions area or at the registration desk in the Emergency Department.

If you do not qualify for 100 percent financial assistance, you may still be eligible for discounted care. If you are uninsured, you will be charged 50 percent of billed charges for your hospital services. This discount ensures that you are not charged more than amounts generally billed for patients covered under Medicare or other private health insurers.

For more details, please review our Billing and Collections policy.

Discounts may also be available for your physician bills. Please contact 304-285-7100 or 800-541-4009 for more information on physician discounts.

If you have insurance, other discounts may be available for you as well. Please contact our financial counselors at 304-598-6260.

Visit our Billing Resources section for forms and additional information.

To calculate Amounts Generally Billed (AGB), WVU Medicine uses the “look-back” method based on actual past claims paid to our individual system hospitals by Medicare fee-for-service together with all private health insurers. This calculation is based on all Medicare and private health insurance payments received for inpatient and outpatient acute services in calendar year 2021.