During Your Visit

Our cafeteria is located on the first floor of Fairmont Medical Center and is open from 7am to 7pm Monday through Friday.

Vending machines are available for your convenience.

An ambassador service is located at the Information Desk in the first-floor lobby of Fairmont Medical Center from 6 am to 8 pm , seven days a week. An ambassador can also be reached for directions or questions by calling 304-534-7810, Ext. 160676.

Special Communications Needs

Arrangements can also be made to have a person who uses sign language help a hearing-impaired or deaf patient. If a patient’s eyesight is limited, they can ask any member of our staff to assist them by reading written information. The hospital has access to interpreters for a number of foreign languages, should a patient require it.

Patients are encouraged to check with their provider or registered dietitian about dietary restrictions before eating any food brought in by visitors. Certain tests may require that you not eat for a period of time.

Guest trays are available for visitors and may be ordered by calling the same number used to order patient meals (141089). A payment of $8.50 is expected at the time of delivery with a debit or credit card. No cash will be accepted.

Visitors may use personal mobile devices at Fairmont Medical Center, unless restricted by specific unit policies. Visitors may photograph the patient and family members; however, taking photographs of other patients, visitors, and staff is strictly prohibited.

The chapel at Fairmont Medical Center provides a peaceful and relaxing environment where visitors can reflect, meditate, or pray. Located near the main lobby entrance, visitors and patients of any or no faith tradition are welcome. Patients and visitors may schedule a time to speak with the chaplain or request to see the chaplain who is on call.

Computers, tablets, and smartphones with wireless capability can connect to the internet with FriendsConnect, a free, wireless service provided by Friends of WVU Hospitals. If you have trouble with your internet connection, please call the WVU Medicine Help Desk at 304-598-4357. This number is available 24 hours a day, seven days a week.