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WVU Medicine CCMC receives 2018 gold level award for organizational performance excellence

CCMC only hospital recognized with Baldrige Partnership for Excellence Gold Level Award for 2018

WVU Medicine Camden Clark was named the only hospital in the Mid-Ohio Valley to receive the Gold level award for performance excellence through innovation, results and visionary leadership using the Baldrige Excellence Framework by the Columbus, Ohio based The Partnership for Excellence (TPE). TPE announced the names of six high-performing organizations from Ohio, Indiana and West Virginia as recipients of the 2018 Awards for Excellence.

“Our priority is to continue to advance our quality , safety and service, so we are honored to have received validation for the third year in a row that our healthcare team’s dedication to improving patient care is being recognized ” said Cindy Kern, Vice President of Quality and Patient Safety. “We are raising the bar here and to have been awarded the Gold level underscores our journey to excellence and our commitment to improving patient and family-centered care and how we serve this community.”

To receive a Baldrige Award, an organization must have a role-model organizational management system that ensures continuous improvement in delivering products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to customers and other stakeholders.

The 2018 Awards for Excellence Recipients, listed by award, are:

  • WVU Medicine Camden Clark Medical Center, Parkersburg, West Virginia (Gold, Achievement of Excellence )
  • Managed Healthcare Services (a division of Lilly USA, LLC), Indianapolis, Indiana (Platinum, Governor's Award for Excellence)

  • ProMedica Memorial Hospital, Fremont, Ohio (Platinum, Governor's Award for Excellence)

  • ProMedica Health System, Toledo, Ohio (Gold, Achievement of Excellence)

  • Braun Industries, Inc., Van Wert, Ohio (Silver, Commitment to Excellence)

  • Lima Memorial Health System, Lima, Ohio (Silver, Commitment to Excellence)

The Partnership for Excellence (TPE) is Ohio, Indiana and West Virginia's Baldrige-based awards program. TPE assists organizations using the internationally-recognized Baldrige Excellence Framework. TPE's primary product is a comprehensive assessment that helps organizational leaders better understand and prioritize key strengths and opportunities for improvement. While the assessment is the foundation, TPE's main focus is on organizational learning, innovation, resource optimization, continuous improvement, and results.

All of the applicants were rigorously evaluated by an independent board of examiners in seven areas defined by the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. The evaluation process for each of the recipients included more than 1,000 hours of review and a three-day visit by a team of examiners to clarify questions and verify information in the application. An independent panel of judges reviewed each organization's evaluation, approved the final feedback reports, and developed their award recommendations, which were approved by the TPE Board of Trustees.

“It is an honor to be recognized at the Gold Level this year for our team’s efforts to meet the health care needs of our community. In the spirit of Malcolm Baldrige, achieving excellence through performance improvement leads to sustainable results and it’s all about our efforts to improve patient and family care that matters here in the Mid-Ohio Valley,” added WVU Medicine CCMC CEO Steve Altmiller.

The Baldrige Excellence Framework has three parts: the Criteria for Performance Excellence, core values and concepts, and scoring guidelines. The framework serves two main purposes: (1) to help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement and (2) to identify Baldrige Award recipients that will serve as role models for other organizations.

The Criteria for Performance Excellence are based on a set of core values:

  • Systems perspective
  • Visionary leadership
  • Customer-focused excellence
  • Valuing people
  • Organizational learning and agility
  • Focus on success
  • Managing for innovation
  • Management by fact
  • Societal responsibility
  • Ethics and transparency
  • Delivering value and results

“WVU Medicine Camden Clark is already known for quality care, as recognized by US News and World Report, HealthGrades, Care Chex, the American Heart Association, and Highmark Blue Distinction designation. Adding this continues the Baldrige journey and pushes high performing organizations, such as ours, to continue to excel and perform even better in all aspects of patient and family-centered care,” said Cindy Kern, Vice President of Quality and Patient Safety.