The Care You Need from the Comfort of Home
WVU Medicine offers care for many conditions and specialties that you can access from the comfort of your own home. With video visits, you can:
- Connect virtually with your WVU Medicine provider
- Receive care in a secure, convenient way
- Save time and travel costs
Getting started is easy. All you need is a smartphone, tablet, or computer and access to MyWVUChart.
In addition to primary care and urgent care, many WVU Medicine specialists now offer outpatient video visits for their established patients.
Access Virtual Services Through MyChart
Schedule a video visit, message your doctor, request prescription refills, and more—all from your computer or mobile device.
Tips and Tricks to Make the Most of Your Virtual Visit
Consider these tips and tricks to have the best possible experience during your video visit:
- Don’t leave the visit window once you join. Your clinician will be with you soon.
- Join your visit from a quiet, well-lit location.
- Consider wearing headphones for best sound quality and privacy.
- Use a Wi-Fi connection whenever possible.
- If you get disconnected during your visit, you can rejoin by clicking the link again.
- If you encounter technical issues or need assistance connecting to your video visit, please give us a call at 1-866-982-4278.
Technical Support
All patients, including those who don't have a MyChart account, may receive technical support by calling the MyChart help desk 24/7 at 866-982-4278.