Peak Health honored with Press Ganey 2025 Human Experience Pinnacle of Excellence Award

MORGANTOWN, W.Va. – Peak Health has been recognized as a Press Ganey 2025 Human Experience Pinnacle of Excellence Award® winner, earning top honors for Highest Overall Consumer Assessment of Healthcare Providers and Systems (CAHPS) Ratings – Local Preferred Provider Organization (PPO) and Highest Prescription Drug CAHPS Ratings – Local PPO.

Peak Health, a PPO founded by the WVU Health System and other leading providers, offers medical coverage to participants through a network of selected health care facilities and professionals. 

This prestigious recognition reflects Peak Health’s leadership in delivering an exceptional member experience. The Human Experience Pinnacle of Excellence Award is presented to organizations that demonstrate sustained, year-over-year excellence and improvement in consumer experience. 

This recognition is a testament to Peak Health’s continued commitment to making healthcare more accessible, understandable, and collaborative. Through a strong focus on quality, service, and member engagement, Peak Health has consistently prioritized meaningful improvements that enhance the overall health care experience. 

CAHPS ratings are a nationally recognized measure of member satisfaction and experience. Achieving the highest ratings in both overall experience and prescription drug services highlights Peak Health’s dedication to clear communication, coordinated care, and dependable support for its members. 

Peak Health continues to strengthen partnerships with trusted providers and community organizations to improve health outcomes across the region, ensuring members have access to high-quality care close to home. This award further underscores Peak Health’s focus on innovation, accountability, and excellence in healthcare delivery. 

About Peak Health  

Founded by the WVU Health System and other leading providers, Peak Health is transforming the healthcare landscape in West Virginia and the surrounding region through innovative insurance products and health benefits administration services. Peak Health offers both Medicare Advantage plans and third-party administrative services across the state. For more information about Peak Health, visit PeakHealth.org.