WVU Medicine’s mission is to improve the health of West Virginians and all we serve through excellence in patient care, research, and education. High standards of behavior are expected of all individuals to not only fulfill our mission, but also to achieve our vision – to transform lives, eliminate health disparities, and be the healthcare provider of choice in our community – as well as to promote excellence. We pledge to provide your care with the following standards of behavior:

  • Compassion – We treat all individuals with empathy and respect.
  • Communication – We interact effectively with patients, families, and employees.
  • Commitment – We take responsibility for our actions, decisions, and performance.
  • Competence – We increase our knowledge and expertise to provide the highest standards of care.

We are committed to providing quality, patient-centered, and community-focused care. It is a top priority to do everything possible to ensure your comfort and well-being during your stay, so you are encouraged to be an active participant in all decisions related to your healthcare. If you have questions or concerns about your care during your stay, please do not hesitate to let us know, so we can resolve any issues as quickly as possible.