Patient Rights and Responsibilities

Rights

While you are a patient at a WVU Medicine hospital, you have the right to:

  • Be cared for with consideration and respect in a safe environment.
  • Be well informed about your illness, possible treatments, and likely outcomes – and have the opportunity to discuss this information with your provider.
  • Have a family member and/or your personal physician notified of your admission to the hospital.
  • Know the names and roles of the people treating you.
  • Have an advance directive.
  • Receive information about pain management measures and have staff respond quickly to your reports of pain.
  • Expect that the hospital will give you necessary health services to the best of its ability. However, should treatment referral or transfer be recommended, you have the right to be informed of risks, benefits, and alternatives.
  • Know if the hospital has relationships with outside parties that may influence your treatment and care.
  • Consent or decline to take part in research affecting your care.
  • Be told of realistic care alternatives when hospital care is no longer appropriate.
  • Know about hospital rules that affect your treatment, and about charges and payment methods.
  • Know about hospital resources, such as patient representatives and ethics committee, who can help you to resolve problems and get answers to questions about your hospital stay and care.
  • Be as free as possible of pain or other distressing symptoms.

You may call the palliative care team any time:

J.W. Ruby Memorial Hospital and WVU Medicine Children’s 304-293-4121
United Hospital Center 681-342-1875

Camden Clark Medical Center 304-424-2728

Berkeley Medical Center 304-264-1367

Barnesville Hospital Does not have a palliative care team

Braxton County Memorial Hospital 304-364-5156 (Case Management)

Fairmont Medical Center  304-293-4121

Jackson General Hospital 304-373-1601 (Case Management)

Jefferson Medical Center 304-264-1367

Potomac Valley Hospital 304-597-3700 (Case Management)

Reynolds Memorial Hospital Does not have a palliative care team

St. Joseph’s Hospital 304-473-2139

Summersville Regional Medical Center 304-872-2891 (Case Management)

Wetzel County Hospital Nursing: 304-455-8102 or Social Worker: 304-455-8009

Uniontown Hospital Social Worker: 724-430-5361

Wheeling Hospital 304-242-9285 or 304-238-1342

 

Responsibilities

While you are a patient in the hospital, you have the responsibility to:

  • Provide information about your health, including past illnesses, hospital stays, and use of medication.
  • Ask questions when you do not understand information or instructions.
  • Tell your provider if you cannot follow through with a prescribed treatment.
  • Be considerate of the needs of other patients, staff, and the hospital.
  • Provide insurance information and work with the hospital to arrange payment, when needed.
  • Recognize the effect of lifestyle on your personal health.

Role of the Hospital Ethics Committee

WVU Medicine hospitals have ethics committees to help you with difficult decisions and to help resolve conflicts, should they occur, between you and your provider or members of your family.

Ethics committees usually includes doctors, nurses, social workers, ethicists, a hospital administrator, and a hospital chaplain. These professionals have expertise in helping to make healthcare decisions and to resolve conflict.

If you would like to speak with the ethics committee, you can ask a member of your healthcare team to contact them or you may call:

 

J.W. Ruby Memorial Hospital and WVU Medicine Children’s 304-598-4167

United Hospital Center 681-342-1780

Camden Clark Medical Center 304-424-2917

Berkeley Medical Center 304-264-1226

Barneville Hospital 740-425-5111

Braxton County Memorial Hospital 304-364-5156 (Case Management)

Fairmont Medical Center  304-598-4167

Jackson General Hospital 304-373-1507 or 304-373-1525

Jefferson Medical Center 304-728-1696

Potomac Valley Hospital 304-597-3700 (Case Management)

Reynolds Memorial Hospital 304-843-3306 or 304-843-3335

St. Joseph’s Hospital 304-473-2144

Summersville Regional Medical Center 304-872-2891 (Case Management)

Wetzel County Hospital 304-455-8102 (Nursing) 304-455-8009 (Social Worker)

Uniontown Hospital Ask a healthcare provider for assistance.

Wheeling Hospital Ask a healthcare provider for assistance.

 

Concerns and Complaints

We are committed to providing the highest quality of care. If you have an unsatisfactory experience, please let us know. You may contact the patient advocate, the nurse manager on your unit, or a hospital administrator at any WVU Medicine facility.

J.W. Ruby Memorial Hospital and WVU Medicine Children’s Patient Advocate: 304-598-4167

United Hospital Center Patient Advocate: 681-342-1735
Risk Manager: 681-342-1604

Camden Clark Medical Center Risk Management: 304-424-2144
Patient Advocate: 304-424-2712

Berkeley Medical Center Patient Advocate: 304-264-1213
Quality and Risk Management: 304-596-5725
Compliance: 304-264-1293
Anonymously Report Concerns: 800-340-5877

Barnesville Hospital Quality and Risk Management: 740-425-5111
Complaint Hotline: 740-425-5046
Corporate Compliance: 740-425-5189
Corporate Compliance Hotline: 877-425-5149

Braxton County Memorial Hospital Quality, Risk, and Compliance: 304-872-8470

Fairmont Medical Center Patient Advocate: 304-598-4167

Jackson General Hospital Compliance and Risk Management: 304-373-1508

Jefferson Medical Center Quality and Risk Management: 304-728-1725
Compliance: 304-264-1293
Anonymously Report Concerns: 800-340-5877

Potomac Valley Hospital Compliance Officer: 304-597-3626

Reynolds Memorial Hospital Compliance Officer: 304-843-3381

St. Joseph’s Hospital Privacy Officer: 304-473-2207

Summersville Regional Medical Center Quality, Risk, and Compliance: 304-872-8470

Wetzel County Hospital Nursing: 304-455-8102 or Social Worker: 304-455-8009

Uniontown Hospital Quality Management: 724-430-5249

Wheeling Hospital Quality Management: 304-243-5342

If the hospital does not respond to your complaint to your satisfaction or if you have other concerns, please contact the appropriate agency, based on your location: