Request a TranslatorWVU Medicine J.W. Ruby Memorial Hospital and WVU Medicine Children’s comply with applicable federal civil rights laws and does not discriminate against, exclude, or treat differently any person on the basis of race, color, national origin, age, disability, sex, or any other legally protected characteristic.

We provide:

  • Free aids and services to people with disabilities so that they can communicate effectively with us:
    • Qualified sign language interpreting service
    • Written information in other formats (e.g., large print, audio, accessible electronic formats)
  • Free language services to people whose primary language is not English, such as:
    • Qualified language interpreting service
    • Information written in other languages

If you need these services, notify any staff member for assistance.

If you believe that WVU Medicine J.W. Ruby Memorial Hospital or WVU Medicine Children’s has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, a grievance can be filed with the Patient Advocate:

Patient Advocate
1 Medical Center Dr.
Morgantown, WV, 26506
304-598-4167
Fax: 304-598-4292

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, patient advocates are available to help you.


You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
800-368-1019
800-537-7697 (TDD)

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.