WVU Medicine hospitals and each of their affiliates comply with applicable federal civil rights laws and do not discriminate with regard to patient admission, room assignment, patient services, or employment on the basis of race, color, national origin, gender, gender identity or expression, sexual orientation, religion, disability, age, or any other characteristic protected by law.

In addition, WVU Medicine provides:

  • Free aids and services to people with disabilities so that they can communicate effectively with us:
    • Qualified sign language interpreting service
    • Written information in other formats (e.g., large print, audio, accessible electronic formats)
  • Free language services to people whose primary language is not English, such as:
    • Qualified language interpreting service
    • Information written in other languages

If you need these services, notify any staff member for assistance.

Request a Translator

Patient Advocate

If you believe that WVU Medicine hospitals and their affiliates have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, a grievance can be filed with the patient advocate at that facility.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, patient advocates are available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at  https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201

800-368-1019
800-537-7697 (TDD)

Complaint forms are available at: https://www.hhs.gov/ocr/complaints/index.html.