WVU Medicine hospitals and each of their affiliates comply with applicable federal civil rights laws and do not discriminate against, exclude, or treat differently any person on the basis of race, color, national origin, age, disability, sex, or any other legally protected characteristic.

We provide:

  • Free aids and services to people with disabilities so that they can communicate effectively with us:
    • Qualified sign language interpreting service
    • Written information in other formats (e.g., large print, audio, accessible electronic formats)
  • Free language services to people whose primary language is not English, such as:
    • Qualified language interpreting service
    • Information written in other languages

If you need these services, notify any staff member for assistance.

Request a Translator

Patient Advocate

If you believe that WVU Medicine hospitals and their affiliates have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, a grievance can be filed with the patient advocate at that facility.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, patient advocates are available to help you.

J.W. Ruby Memorial Hospital and WVU Medicine Children’s   Patient Advocate: 304-598-4167

United Hospital Center Patient Advocate: 681-342-1735

Camden Clark Medical Center Risk Management: 304-424-2144
Patient Advocate: 304-424-2712

Berkeley Medical Center Patient Advocate: 304-264-1213
Compliance: 304-264-1293
Report concerns anonymously: 800-340-5877

Braxton County Memorial Hospital Quality, Risk, and Compliance: 304-872-8470
 
Jackson General Hospital Compliance and Risk Management: 304-373-1508

Jefferson Medical Center Quality and Risk Management: 304-728-1725
Compliance: 304-264-1293
Report concerns anonymously: 800-340-5877
Potomac Valley Hospital Compliance: 304-597-3630

Reynolds Memorial Hospital Compliance: 304-843-3381

St. Joseph’s Hospital
Privacy: 304-473-2207

Summersville Regional Medical Center Quality, Risk, and Compliance: 304-872-8470

You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at  https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
800-368-1019
800-537-7697 (TDD)

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.