WVU Medicine hospitals and each of their affiliates comply with applicable federal civil rights laws and do not discriminate with regard to patient admission, room assignment, patient services, or employment on the basis of race, color, national origin, gender, gender identity or expression, sexual orientation, religion, disability, age or any other characteristic protected by law.

We provide:

  • Free aids and services to people with disabilities so that they can communicate effectively with us:
    • Qualified sign language interpreting service
    • Written information in other formats (e.g., large print, audio, accessible electronic formats)
  • Free language services to people whose primary language is not English, such as:
    • Qualified language interpreting service
    • Information written in other languages

If you need these services, notify any staff member for assistance.

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Patient Advocate

If you believe that WVU Medicine hospitals and their affiliates have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, a grievance can be filed with the patient advocate at that facility.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, patient advocates are available to help you.

J.W. Ruby Memorial Hospital and WVU Medicine Children’s   Patient Advocate: 304-598-4167
United Hospital Center Patient Advocate: 681-342-1735
Camden Clark Medical Center Patient Advocate: 304-424-2712
Berkeley Medical Center Patient Advocate/Quality and Risk Management: 304-596-5725
Barnesville Hospital Quality/Risk Management: 740-425-5111
Braxton County Memorial Hospital Patient Advocate: 304-364-1127
Quality/Risk Management: 304-872-8470
Fairmont Medical Center Patient Advocate: 304-598-4167
Garrett Regional Medical Center Patient Advocate: 301-533-4390
Harrison Community Hospital Quality/Risk Management: 740-942-8625
Jackson General Hospital Quality/Risk Management: 304-373-1508
Jefferson Medical Center Patient Advocate/Quality and Risk Management: 304-596-5725
Princeton Community Hospital Patient Advocate: 304-487-7261
Potomac Valley Hospital Quality/Risk Management: 304-597-3645
Reynolds Memorial Hospital Care Management: 304-843-3258
St. Francis Hospital
 Patient-Family Representative: 304-766-5336 or patientrep@thomashealth.org
St. Joseph’s Hospital
 Nursing Administration: 304-473-2108
Summersville Regional Medical Center Patient Advocate/Quality and Risk Management: 304-872-8470
Thomas Memorial Hospital Patient-Family Representative: 304-766-5336 or patientrep@thomashealth.org
Uniontown Hospital Quality Management: 724-430-5249
United Summit Center Patient Advocate: 304-598-4167
Wetzel County Hospital Quality Management: 455-8133
Wheeling Hospital Quality Management: 304-243-5342

You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at  https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
800-368-1019
800-537-7697 (TDD)

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.