Visitor Restrictions in Place at Wheeling Hospital

Due to COVID-19, special visitation guidelines are in effect at all WVU Medicine facilities.

The policy is in place to ensure the health and safety of patients, visitors, vendors, students, volunteers, and healthcare providers by employing strategies to mitigate the spread of COVID-19 on WVU Medicine properties.

Each location will have a site-specific process for entrance screening and visitation approval.

  • Approved visitors for inpatient locations will be confirmed at the Welcome Desk.
  • COVID-19-positive patients and COVID-19 persons under investigation (PUIs): Visitation permitted at admission and then every five days pursuant to West Virginia House Bill 2368.

The guidelines are as follows:

Adult Inpatient Units

  • Up to two visitors at a time per patient. No limit on number of approved visitors. Visitors may switch out during designated visitation times.
  • Patients may indicate as many approved visitors as they desire.
  • Visitors/caretakers are allowed to exit the building and return in same day.
  • One approved visitor for 60 minutes at time of admission and discharge if not within designated visiting hours.
  • No overnight visitation allowed.
  • COVID-19 positive infectious patients and COVID-19 persons under investigation (PUI): visitation permitted at admission and then every five days pursuant to West Virginia House Bill 2368.
  • Exceptions to above with special circumstances will be considered and approved by unit management.

Pediatric Inpatient Units

  • Visitation is 24 hours a day, seven days a week.
  • Two approved visitors with two allowed at a time in patient’s room for pediatric inpatients.
  • Patients may indicate as many approved visitors as they desire.
  • Visitors/caretakers are allowed to exit the building and return in same day.
  • Two approved visitors overnight for pediatric inpatients.
  • COVID-19 positive and COVID-19 PUI allowed two approved visitors in room at all times, including overnight, for pediatric inpatients.
  • Neonatal Intensive Care Unit allowed two approved visitors at all times, including overnight.

Obstetric Inpatient Units

  • Visitation is 24 hours a day, seven days a week.
  • Two approved visitors at all times, including overnight.
  • Patients may indicate as many approved visitors as they desire.
  • Visitors/caretakers are allowed to exit the building and return in same day.

Peri-Operative/Procedural Registration/Diagnostics

  • Adult: One approved visitor with patient for registration and waiting area prior to procedure (if space allows for physical distancing).
  • Pediatric: Allowed two visitors per patient.
  • Obstetric: Allowed two visitors per patient.

Outpatient Appointments

  • Adult: One visitor may accompany patient to and remain in room during visit.
  • Pediatric: Patients are allowed two visitors.
  • Obstetric: Allowed two visitors per patient.

Emergency Department

  • Adult: One approved visitor with each adult patient arrival to ED.
  • Pediatric: Two approved visitors with each pediatric patient.
  • Obstetric: Two approved visitors with each obstetric patient.
  • Visitor may accompany patient to and remain in room during ED stay with switching out discouraged.
  • Approved visitors will be allowed to stay with the patient in the waiting room as long as physical distancing requirements allow.
  • When waiting room reaches a point where physical distancing cannot be met, the following will occur:
    • Adult Patients: Visitors with adult patients will be asked to wait outside or in their vehicle unless the patient requires the visitor to assist with maintaining safety (examples: deaf/blind patients, low mental capacity, significant mobility limitations).
    • Pediatric Patients: In cases where a pediatric patient has two visitors, one visitor will be asked to wait outside or in their vehicle.
    • Obstetric Patients: In cases where an obstetric patient has two visitors, one visitor will be asked to wait outside or in their vehicle.

End-of-Life Circumstances

  • Additional accommodations will be coordinated to support family presence during end-of-life circumstances as warranted pursuant to West Virginia House Bill 2368.

Parking

All parking at the hospital is free. Valet parking is available at Tower 4 entrance.

Vending

Main Lobby, open 24 hours daily.

Smoking

Wheeling Hospital is a smoke-free facility. Smoking is prohibited – indoors and outdoors – at all facilities owned by Wheeling Hospital.

ATM

An ATM machine is located in the lower level just outside the cafeteria entrance.

Frequently Requested Telephone Numbers

Information: 304-243-3000 or 304-243-3300
Business Office: 304-243-3200
Patient Registration: 304-243-3333
Corporate Health: 304-243-3784
Emergency Department: 304-243-3280
VNA of Medical Park: 304-243-4663
Medical Records: 304-243-3306
Nursing Department: 304-243-3335
Pastoral Care: 304-243-3244
Volunteer Office: 304-243-3303
Howard Long Wellness Center: 304-242-9355