Note: Wheeling Hospital has closed its walk-in medical records customer service window to limit patient and employee exposure to the COVID-19 virus. To request records, contact the Medical Records Department directly.

The release of information customer service line is staffed weekdays, 8 am – 4:30 pm.

The most efficient way to access medical records is through a Follow My Health patient portal account. Click to create an Follow My Health account.

An authorization form must be completed for all records requested from the Medical Records Department. Please complete the authorization form and return it to Medical Records via email, fax, or mail.

With patient approval, a verbal authorization can also be completed by calling the Medical Records department directly.

Wheeling Hospital
Email: [email protected]
Phone: 304-243-3306
Fax: 304-243-5074

Wheeling Hospital
1 Medical Park
Wheeling, WV 26003
Attn: Medical Records

Email Disclaimer: The most secure way to send a Medical Records Authorization to Wheeling Hospital is via fax or regular mail. If you prefer to use email to submit your authorization, this email is not secure and could be intercepted. By voluntarily using email, you accept the risk that your protected health information may be intercepted. Any medical records that are sent to you will be via a secure method.

Please allow 7 to 14 business days for completion of your medical records request. Note; it can take up to 30 days as allowed by law. Continuity-of-care releases are processed as priority. Please let us know if you need records for an upcoming appointment, and we will make every attempt to expedite your request. You can also have the health care provider contact the Medical Records Department to request your records to be sent directly to them in preparation of an upcoming appointment.

Per hospital policy, Wheeling Hospital maintains 12 years of records to be released.

Records will be sent to the requester via secure email whenever possible. Records will be mailed if no email address is available. Records can be picked up by special arrangement only.