United Hospital Center’s healthcare team is here to care for your individual needs and help bring you better health. Our nurses, physicians, and other staff will work to make your stay as comfortable as possible. As one of West Virginia’s largest and most progressive hospitals, we are dedicated to maintaining a superior healthcare center with the belief that by dedicating our total resources to this purpose, everyone benefits: our patients, their families and friends, our physicians, our associates, and our volunteers. United Hospital Center associates wear nametags to help you identify them. To assist our team with doing a better job, please tell us if you notice changes in your health or if you do not understand instructions. Always feel free to ask questions.

Personal Belongings

We ask that you leave your wallet, jewelry and other valuables at home or with a friend or family member.

Some items we recommend for your hospital stay include:

  • Pajamas or gown and robe
  • Nonskid slippers
  • Toothbrush and toothpaste
  • Comb or brush
  • Other personal toiletries
  • Containers for glasses, dentures or contact lenses

You may need to bring a check or cash to make pre-arranged deposit or payment. Otherwise, we ask that you limit the amount of cash kept at your bedside to $5. Please send all other cash, checks and other valuables home with a family member or friend. Another option is to check your valuables with the clinical coordinator; who will give you a detailed receipt and your belongings will be placed in a safe until your discharge. A nurse on your floor can also assist you with this. UHC is not responsible for the loss of any valuables including hearing aid(s), dentures and eyeglasses that are not checked into the Cashier’s Office.

Helping Prevent Falls

Upon admission a nurse will complete a fall risk evaluation to determine if you are at risk for falling while in the hospital, and a safe environment will be maintained in the following ways by our staff:

  • Orient you to your room upon admission and throughout your stay as needed
  • Use upper bed rails
  • Make sure the bed is in a low position and the brakes are working properly
  • Remove any unnecessary furniture that could cause you to fall
  • Make sure that access to the bathroom is free of furniture and clutter
  • Make sure that there is proper lighting in your room at all times and especially at night
  • Clean all spills up as soon as they happen
  • Answer your call bell promptly
  • Make sure that all items you use are within easy reach (water, waste basket, urinal, etc)
  • Offer to take you to the bathroom frequently and if needed set a schedule for night toileting
  • Involve your family members as much as possible

However:

  • You should not use the over bed table to lean on because these tables have wheels
  • You should not take the telephone across the room as you could trip and fall
  • At night, if the staff deems it necessary, an alarm may be turned on to remind you not to get out of bed by yourself

Please feel free to express any concerns or questions you may have to the staff about your safety or care.

Use Of Cellular Phones

Patients and Visitors use of cellular telephones is not restricted in any hospital area, except Behavioral Health. Cell phones are not permitted to be used on Behavioral Health.

Patients connected to telemetry monitors should refrain from using cellular phones or they may compromise the staff’s ability to monitor them. Cellular phones can interfere with patient monitors and with the nurse’s ability to see alarms.

Cellular phones may be used in all other areas.

Visiting Hours / Policy

WVU Medicine hospitals and facilities have special visitation guidelines in place to prevent the spread of novel coronavirus COVID-19. Stay up-to-date on the latest WVU Medicine system visitor policies.

Visitors play an important part in helping patients feel better and get well. At UHC our general visiting hours are 9 a.m. to 9 p.m. However, special visiting policies and more limited visiting hours exist for areas such as the critical care unit (CCU) and United Transitional Care Center (UTCC) due to the nature of the patient’s medical condition. Obstetrics observes “Quiet Time” from 2:30 p.m. to 4:30 p.m. Please speak with a nurse regarding visiting hours in special care areas.

UHC Revised Visitation Guidelines:

As COVID-19 Delta variant cases are on the upswing, United Hospital Center (UHC) is asking that visitors respect and follow the updated COVID-19 visitation guidelines. We appreciate your cooperation and patience during this time, as we find it necessary to implement revised guidelines, effective Friday, September 17.

General guidelines for visitation at UHC*:

  • Visitation remains restricted to those 16 years of age or older.
  • An adult patient admitted to the hospital is limited to one adult visit per day during designated visiting hours. Visitors are not permitted to exit the hospital and return in same day.
  • A Labor and Delivery patient is limited to one adult support person visit per 24 hour period.
  • A Pediatric patient (pediatric patients only) is limited to one adult support person visit per 24 hour period.
  • All approved visitors must wear a mask at all times, and will be screened upon entering the facility.
  • If visitor screening is positive, visitation will not be permitted.
  • Visitation for COVID-19 positive patients or COVID-19 persons under investigation (PUIs) may be ordered, as per West Virginia House Bill 2368, through a department manager.
  • All visitors will receive and must wear a visitor badge to indicate they have been screened.
  • Approved visitors for inpatient locations will be confirmed at the entrance Welcome Desk.
  • Adult patients are encouraged to attend any diagnostic appointments alone.  Patients are asked not to arrive for their appointment more than 15 minutes early.

Clinic visits:

  • UHC is encouraging all adult patients to attend their clinic appointments alone, although one visitor may accompany the patient to the exam room and remain in the room during the entire visit.
  • Pediatric clinic patients may have two approved visitors accompany the patient to the exam room and remain in the room during their entire visit.
  • In an effort to minimize the number of people entering its clinics, UHC is requesting that, when possible, family members and friends stay at home or wait in their vehicles in the clinic parking lot during adult patient appointments.
  • Patients are asked not to arrive for their appointment more than 15 minutes early.

* Exceptions to visitation will be made based on patient condition and on a case-by-case basis by the department leader and/or house supervisor.

Overnight Visitors / Courtesy Rooms

Overnight arrangements may be made for the immediate family of critically ill patients and for out-of-town patients (i,e, radiation oncology) whose treatment program requires that they be in Bridgeport overnight. For more information, contact a nurse on your unit.