WVU Medicine is committed to providing quality care for patients regardless of their ability to pay. We understand that some patients do not have the ability to pay for emergent or medically necessary healthcare services.

In emergencies, treatment will not be delayed because of financial or insurance issues. For non-emergent care, patients must receive financial approval from their insurance plan or a WVU Medicine financial counselor before receiving services.

To reach a WVU Medicine financial counselor, please contact us at one of the numbers below, Monday – Friday, 8 am – 4 pm or visit us in person.

  • WVU Hospitals 304-598-6260
    Includes: J. W. Ruby Memorial Hospital, WVU Medicine Children’s Hospital, Chestnut Ridge Center (Morgantown, WV), and Fairmont Medical Center (Fairmont, WV)

The following guidelines have been established to provide financial assistance to our patients in need.

WVU Medicine and University Health Associates (UHA) are committed to providing quality care to patients regardless of their ability to pay. In emergencies, treatment will not be delayed because of financial or insurance issues. The hospital acknowledges that there are patients who do not possess the ability to pay for emergent or medically necessary healthcare services. The following guidelines have been established to provide financial assistance to our patients in need.

Who is eligible for financial assistance?

Patients who:

  • Have received or are scheduled to receive emergency or medically necessary care
  • Have a household income less than twice the federal poverty limit
  • Do not have substantial assets
  • Have applied for and have been denied Medicaid coverage
  • Are a citizen or permanent resident of the United States
  • International students may qualify but must provide a copy of their student visa and have primary insurance

Patients who do not meet these guidelines may be considered on an exception basis.

How do I apply for financial assistance?

If you meet the above requirements, you may apply for financial assistance by downloading a copy of the application and returning it by mail. All sections of the financial assistance form must be completed with required documentation prior to submitting your application.

If you need help completing your application or to schedule an appointment with a financial counselor, please contact us at one of the numbers above, Monday – Friday, 8 am – 4 pm or visit us in person.

What is covered under financial assistance?

All emergency and medically necessary care is covered. Once you are approved, you are covered for six months.

Click to view a complete list of excluded services. If you have additional questions, please contact a financial counselor at one of the numbers listed above.

Where can I obtain a copy of your financial assistance policy?

Our full financial assistance policy is available through the following:

  • View a PDF copy.
  • Call a financial counselor at one of the numbers above.
  • Request a copy by mail:

WVU Medicine – Hospital Services
PO Box 8031
Morgantown, WV 26506

  • Ask for a copy of the financial assistance policy at the hospital admissions area or at the registration desk in the Emergency Department.

What if I do not qualify for financial assistance?

If you do not qualify for 100 percent financial assistance, you may still be eligible for discounted care. If you are uninsured, you will be charged 50 percent of billed charges for your hospital services. This discount ensures that you are not charged more than amounts generally billed for patients covered under Medicare or other private health insurers.

For more details, please review our Billing and Collections policy.

Discounts may also be available for your physician bills. Please contact 304-285-7100 or 800-541-4009 for more information on physician discounts.

If you have insurance, other discounts may be available for you as well. Please contact our financial counselors at 855-778-2922.

Visit our Billing Resources section for forms and additional information.

Calculation of amounts generally billed (AGB)

To calculate Amounts Generally Billed (AGB), WVU Medicine uses the “look-back” method based on actual past claims paid to our individual system hospitals by Medicare fee-for-service together with all private health insurers. This calculation is based on all Medicare and private health insurance payments received for inpatient and outpatient acute services in calendar year 2021.