For Patients

Visitation Guidelines may vary due to the COVID-19 pandemic. Please contact us for more information prior to your appointment.

• Only patients are allowed in the lab draw, triage and small treatment areas. We ask for all visitors to wait in the lobby.
• Visitors to the infusion area are limited to 2 adults at a time. We ask that additional visitors wait in the lobby.
• For safety reasons, we do not allow children under the age of 12 into the treatment area. Children under the age of 12 can wait in the lobby with appropriate adult supervision.
• Treatment chairs are for patients only. We ask that visitors not sit in the treatment chairs.
• We encourage patients and visitors to bring reading or other materials to help occupy time while you receiving your treatment or waiting for test results.

Chemotherapy side effects can happen at any hour of the day, and you may need to contact a physician on your team to help manage. In order to assure your safety after hours, we ask that you follow the following procedure:

To Contact an Oncologist After Hours:

• Call Berkeley Medical Center at (304) 264- 1000
• Press 0 to get to the Operator
• Ask the Operator to have the Oncologist on call contact you at the phone number you provide.
• If this call is an emergency, do not wait, call 911 and/or go to the nearest Emergency Room. Emergencies include:
  • A temperature of 100.4 or greater
  • Bleeding that you are unable to stop after applying pressure
  • Chest pain
  • Shortness of breath

It is our goal to complete prescription refills as quickly as possible. Prescription refills may not available outside of regular business hours, including weekends and holidays so please be sure to provide 72 hours’ notice for prescription requests. You may request prescriptions by:

• Contacting your pharmacy- you may notify your pharmacy of your refill needs, and they will contact us through our electronic medical record system.
• Let your physician know which medications you need refilled at the time of your scheduled visit
• You may call or prescription refill line at (304) 267-1944, Option 4.
• Please provide your first and last name, date of birth, preferred pharmacy and a call back number along with medication(s) being requested.

Not only will you receive world-class care from our physician team, you will also be provided with a range of services provided by our supportive staff to receive the best comprehensive care, close to home.

Patient Navigation

Each oncology patient is assigned a Nurse Navigator to help guide you through the cancer journey. Your Nurse Navigator will be your main point on contact from diagnosis through survivorship, and works closely with our providers to ensure you are receiving timely, streamlined care.

Social Worker Support

The Cancer Center offers the support of a Licensed Social Worker. Our social worker collaborates closely with our Nurse Navigators, Physicians and Infusion Center Staff to break down barriers to care. Services provided include, but are not limited to: financial assistance, assistance with transportation, discussions regarding advanced care planning, and supporting home health and hospice needs.

A Dedicated Triage Nurse

Our Support Team includes a Registered Nurse dedicated to answering questions and assisting patients through side effects of cancer and treatment. Through effective symptom management, we strive to keep patients out of the hospital and managing in the comfort of their home.

Nutritional Support

Our Registered Dietitian is available by appointment to provide education to our oncology patients. She works closely with staff to identify patients in need of extra support through their cancer journey.

Prior Authorization and Scheduling

Our Prior Authorization and Scheduling staff work to ensure your treatments are covered by insurance and offer suggestions, in collaboration with Social Work to help lessen the financial burden that can come along with receiving treatment.