Urgent care when – and where – you need it

You can’t predict when you might get sick or hurt, but WVU Medicine Urgent Care can provide the help you need for non-emergency health issues. Our team treats people of all ages for a wide range of illnesses and injuries, including: abdominal pain, broken bones, coughs, colds, flu, infections, rashes, sprains, strains, and more. No appointment is necessary at our clinics. Video visits are also available. Days, evenings, weekends, and holidays – we’re ready to get you back on track as quickly as possible. Most of our locations are open seven days a week, with on-site lab and x-ray services, for one-stop care by our friendly, professional staff. And because we are part of WVU Medicine, we can easily refer you for follow-up or specialty care, if needed.

Most insurance plans are accepted. Some services are not available at all locations.

Urgent Care video visits

What is a video visit?

With virtual urgent care, you can get same-day or next-day care from a WVU Medicine provider for minor illnesses without traveling or spending time in a waiting room. You do not need to be a WVU Medicine patient to receive care, but you do need to be located in West Virginia, Maryland, or Pennsylvania and have a MyWVUChart account.

With virtual urgent care, you or your child can:

• Receive an examination, diagnosis, and treatment from a WVU Medicine provider
• Be treated for a variety of minor medical concerns, such as cough, sore throat, flu-like symptoms, rash, allergies, and pink eye
• Receive an after-visit summary containing a care plan and any follow-up instructions, including referrals for a specialist visit or diagnostic imaging
• Have us notify your primary care physician to contact you about your visit
• Have prescriptions recommended by your virtual urgent care provider sent to the pharmacy of your choice

Conditions we treat with video visits

Just as you would find at your local urgent care clinic, our providers are available to evaluate and treat many common illnesses through video chat. Keep in mind that video urgent care visits are not intended to replace routine appointments with your regular provider for needs such as annual physicals. A referral is not needed to see a virtual urgent care provider. 

How to schedule and complete your virtual urgent care visit

The playlist below features a series of instructional videos explaining the various steps of your urgent care video visit, including installing your MyWVUChart app, scheduling your urgent care video visit, the video visit check-in process, and completing your appointment. You may watch them all in sequence, or click through the list to find the specific topic you need.

Video visit instructions

Schedule your video visit appointment: Log in to your MyWVUChart.com account and follow these step-by-step instructions. In order to complete your video visit via smartphone or tablet, you’ll need to install the MyChart app prior to your scheduled appointment. Complete your video visit by following these step-by-step instructions.

Requirements:

To complete a video visit through your mobile device (preferred):

• MyWVUChart app must be installed
• Be sure you have a good connection to the internet or a 3G/4G network

Download the MyChart app:          

To complete a video visit through your computer:

• Make sure your computer has a working web camera, microphone, speakers, and high-speed internet connection