Requests for Medical Records – Health Information Management
The most efficient way to request medical records is through our NEW Records Request Tool.
Records request tool
WVU Medicine Thomas Hospitals now offers an online records request tool that verifies your identity by asking for a photo of your driver’s license, which can be taken via webcam or smartphone. There is no additional charge to use this service.
Note: Chrome, Safari, and Firefox are the recommended browsers for this application. Download the Online record request tool tip sheet.
Other options
Email/Mail
Complete this authorization form to give us permission to release your medical records to you or your provider. Please complete the authorization form and return it to the Thomas Hospitals Health Information Management Department via email, fax, or mail.
WVU Medicine Thomas Hospitals
Thomas Memorial Hospital
Attn: Health Information Management Department
4605 MacCorkle Ave SW
South Charleston, WV 25309
Email: Thomas.Exchange@thomashealth.org
Phone: 304-347-6606
Fax: 304-347-6274
Saint Francis Hospital
Attn: Health Information Management Department
333 Laidley Street
Charleston, WV 25301
Email: Thomas.Exchange@thomashealth.org
Phone: 304-347-6606
Fax: 304-347-6274
Thomas Hospitals Physician Partners
Attn: Health Information Management Department
4605 MacCorkle Ave SW
South Charleston, WV 25309
Email: Thomas.Exchange@thomashealth.org
Phone: 304-347-6606
Fax: 304-347-6274
Email Disclaimer: The most secure way to send a Medical Records Authorization to Thomas Hospitals is via fax or regular mail. If you prefer to use email to submit your authorization, this email is not secure and could be intercepted. By voluntarily using email, you accept the risk that your protected health information may be intercepted.
Please allow 7 to 14 business days for completion of your medical records request. Note; it can take up to 30 days as allowed by law. Continuity-of-care releases are processed as priority. Please let us know if you need records for an upcoming appointment, and we will make every attempt to expedite your request. You can also have the health care provider contact the Health Information Management Department to request your records be sent directly to them in preparation of an upcoming appointment.
Records will be sent to the requester via secure email whenever possible. Records will be mailed if no email address is available. Records can be picked up by special arrangement only.