We welcome visitors to our hospital. We understand that family and friends provide crucial support and comfort to patients. For the well-being of all our patients, we ask that you observe the following guidelines.

  • All visitors must adhere to the Patient and Visitor Code of Conduct, maintain a quite environment, and wear a shirt and shoes.
  • Outside food and beverages for patient consumption must first be approved by the patient’s nurse.
  • PCH is a smoke-free campus. No smoking or vaping is permitted anywhere.
  • Visitors to patients in isolation must follow the guidelines posted on the patient’s door. A nurse can assist if you have any questions or need helping to put on the isolation gown.
  • After 8 pm, visitors must enter through the emergency department main entrance and get a visitor’s pass from security.
  • No visitors under 12 years of age without permission of the patient’s nurse. Children should be supervised and not allow to roam or run inside the unit/hospital.
  • No pictures or videos may be taken.
  • Patients have the right to refuse visitors.
  • Nurses may ask visitors to leave if they believe it is beneficial to the patient.

Parking

Parking is available in the South Lot for Emergency, Patient Registration, Outpatient Lab, Medical Imaging, Pulmonary, Cardiac Cath Lab, Infusion Center, ICU/CCU, Chapel and all patient rooms

Parking is available in the North Lot for Women’s Center, Women’s Imaging, Surgery, Endoscopy, Infusion Center, Sleep and Pulmonary Clinic, Hematology/Oncology Clinic, ENT, Cardiac Clinic, Rehabilitation Services and the education classroom.

Free valet parking is available at the North Entrance.

Adult inpatient unit visits

Two patient-approved visitors are permitted at a time on the following floors, stepdown units, and intensive care units during designated times:

  • ICU/CCU
  • 2 West Medical Surgical Unit
  • 2 West Step Down Unit
  • 3 East Pediatric and Adult Medical Surgical Unit
  • 3 West Medical Surgical Unit
  • 3 South Orthopedics Medical Surgical Unit
  • 4 East Oncology Medical Surgical Unit

More details

  • General inpatient visitation hours are 7 am – 9 pm daily.
  • One overnight visitor is allowed. (In semi-private rooms, only visitor of the same sex may stay overnight.).
  • Visitors who are exhibiting respiratory symptoms – including, but not limited to, fever, cough, runny or stuffy nose, sore throat, and shortness of breath – are discouraged from visiting. If they do visit, the visitor must wear a mask.
  • Pediatric patient visitors under the age of 15 must be accompanied by an adult.
  • Pediatric patients may have two visitors at a time. Two approved visitors are permitted to stay overnight.

Please note: Exceptions to visitation will be made based on patient condition and on a case-by-case basis by the department leader and/or house supervisor. Exceptions include, but are not limited to, deaf/blind patients, low mental capacity, significant mobility limitations, critical conversations (goals of care), and end of life.

Other types of visits

Emergency Department (Princeton and Bluefield)

  • One visitor (age 18+) is preferred with each adult patient, but two visitors will be allowed.
  • Two visitors (age 18+) are allowed with each pediatric patient.
  • Approved visitors will be allowed to stay with the patient in the waiting area as long as social distancing requirements allow.
  • Visitors may accompany patient to and remain in the room.
  • Masks are encouraged but not required.

When the waiting room reaches capacity:

  • Adult patients: Visitors with adult patients may be asked to wait in their vehicle unless the patient requires assistance to maintain safety (e.g., deaf/blind patients, low mental capacity, significant mobility limitations).
  • Pediatric ED patients: In cases where a pediatric patient has two visitors, one visitor may be asked to wait in their vehicle.

Women’s Center

  • Visiting hours are from 8am to 2 pm, and 4 pm to 8pm.
  • Three visitors are allowed in the room with each obstetric patient at a time. These visitors may switch out with others during visiting hours.
  • One overnight visitor is allowed.
  • When the mother is in active labor, visitors may wait in the North Lobby adjacent to the Women’s Center.
  • Three visitors at a time are allowed one hour after delivery with the mother’s consent.

Pre-op visits, procedures, and diagnostic tests (including the oncology infusion center on 2 East

  • One approved companion with perioperative/procedural patients may wait in designated waiting area until capacity is reached.
  • When waiting areas are at capacity, alternate waiting areas will be communicated to companions.
  • When all designated waiting areas are at capacity, companions with adult patients will be asked to wait in their vehicle unless the patient requires assistance to maintain safety (e.g., deaf/blind patients, low mental capacity, significant mobility limitations).
  • Two visitors/parents are allowed (as needed) for pediatric outpatient diagnostic/surgical visits.
  • Outpatient Oncology Infusion:
    • Visitors under the age of 18 are not permitted, unless specifically approved by the charge nurse.
    • Anyone exhibiting a cough or cold symptoms are not allowed to decrease the chance of infection for immune compromised patients.

Ambulatory (outpatient) clinic appointments

  • One visitor may accompany an adult patient to the appointment and remain in the room during the visit.
  • Pediatric patients are allowed two visitors/parents as needed.