Virtual Visits at Potomac Valley Hospital

All outpatient clinics at WVU Medicine Potomac Valley Hospital are now offering virtual visits for established patients in an effort to provide timely follow-up care during the COVID-19 pandemic.

Through these new virtual appointments, patients can:

  • receive an examination, diagnosis, and treatment from a WVU Medicine provider
  • receive an after-visit summary containing a care plan and any follow-up instructions, including referrals for a specialist visit or diagnostic imaging
  • have prescriptions recommended by their provider sent to the pharmacy of their choice

Patients physically located within West Virginia or Maryland can utilize virtual visits via telephone or video chat with a provider using a smartphone or webcam-equipped computer. These services will be available during regular hours specific to that clinic Monday through Friday. Patients physically located in Pennsylvania, Ohio or other states at the time of treatment should contact their providers regarding availability of these visits due to licensure regulations.

Participating in the video visits are simple. Patients will use their MyWVUChart accounts to participate in the visit. In order to complete the video visit by smartphone or tablet, which is the preferred method, the MyChart app must be installed prior to the scheduled appointment, and the patient must have access to a high-speed internet connection or 3G/4G network. To complete a video visit through a computer, patients must ensure their computers have a working web camera, microphone, speakers, and high-speed internet connection.

Patients wanting to schedule a virtual appointment may do so through MyWVUChart, or by calling the appropriate office:

  • Cardiology (HVI) – 304-597-3545
  • Fort Ashby Medical Center – 304-597-3600
  • General Surgery – 304-597-3790
  • Outpatient Physicians Clinic of Potomac Valley Hospital – 304-597-3790
  • Pulmonology – 304-597-3790
  • Riverside Rural Health Care – 304-355-2323
  • Urology – 304-597-3545

If you currently do not have a MyWVUChart, a staff member from any of the clinics will be able to help you set one up.

Until May 15, 2020, WVU Medicine will waive all personal pay fees, including deductibles and co-payments.

Potomac Valley Hospital is a 25-bed critical access hospital in Keyser, West Virginia. The hospital serves the community of Mineral County, West Virginia and surrounding areas. PVH officially became a member of the West Virginia University Health System in 2014. PVH provides inpatient and outpatient care, including 24/7 Emergency Department services. PVH employs more than 250 healthcare professionals, including over 50 physicians, who are dedicated to our mission of striving to treat every patient like a member of our own family.