All WVU Medicine outpatient clinics to offer video visits for existing patients

MORGANTOWN, W.Va. – All WVU Medicine outpatient clinics are now offering video visits for established patients in an effort to provide timely follow-up care during the COVID-19 pandemic.

“While we want to continue doing everything in our power to limit the spread of COVID-19, we also want to ensure that our patients are still receiving the medical care they need for their other ongoing medical issues,” Judie Charlton, M.D., WVU Medicine chief medical officer, said. “These video visits will allow our patients to see their WVU Medicine providers and maintain their plans of care.”

Patients physically located within West Virginia or Maryland can video chat with a provider via a smartphone or webcam-equipped computer during regular clinic hours Monday through Friday.  Patients physically located in Pennsylvania, Ohio, or other states at the time of treatment should contact their providers regarding availability of video visits due to licensure regulations.

Established patients interested in scheduling a video visit with their providers should call 855-WVU-CARE or send their providers a direct message through MyWVUChart.

Until May 15, 2020, WVU Medicine will waive all personal pay fees, including deductibles and co-payments.

With video appointments, patients can:

  • receive an examination, diagnosis, and treatment from a WVU Medicine provider
  • receive an after-visit summary containing a care plan and any follow-up instructions, including referrals for a specialist visit or diagnostic imaging
  • have prescriptions recommended by their video provider sent to the pharmacy of their choice

Patients will use their MyWVUChart accounts to participate in the visit. In order to complete the video visit by smartphone or tablet, which is the preferred method, the MyChart app must be installed prior to the scheduled appointment, and the patient must have access to a high-speed internet connection or 3G/4G network.

To complete a video visit through a computer, patients must ensure their computers have a working web camera, microphone, speakers, and high-speed internet connection. 

Video visits can be completed by following the steps listed here.

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