Employee Assistance Program

WVU Medicine offers an Employee Assistance Program (EAP) to employees, members of their household, and their adult children up to the age of 26. This is a free benefit for all employees and is not tied to participation in the health insurance plan. Physicians, residents, and WVU employees are eligible for WVU’s faculty and staff assistance program. Click here for more information about WVU’s faculty and staff assistance program.

The program is administered by Aetna Resources for Living, a nationally recognized leader in the field of employee assistance, work-life, and behavioral health programs.

WVU Medicine is committed to providing accessible, quality healthcare for all employees, and considers the EAP to be an important part of the benefits program to support your family’s health and well-being. WVU Medicine encourages you to utilize Aetna’s services.

Here are some highlights of the EAP program:

Telephone and Face-to-Face Services – EAP provides responsive and effective counseling to help you balance your personal and professional life. EAP counseling services are provided by phone or in a counselor’s private office, depending on your preference. All EAP counselors are qualified mental health professionals. Some of the areas the EAP counselors can help with include:

  • Social development
  • Stress management
  • Anxiety and depression
  • Legal and financial matters
  • Work-life balance
  • Relationships and marriage
  • Child and elder care
  • Education planning
  • Substance abuse
  • Weight loss and more

Confidential – What goes on between you and your counselor is strictly confidential. WVU Medicine will not be informed of your participation. Information will only be released with your permission, or as required by law for child or elder abuse, or in a life-threatening situation.

Comprehensive – You and your family members are eligible for three sessions per incident per year – at no cost to you. When you need additional services, the EAP works in conjunction with WVU Medicine’s health insurance plan or provides community resources, as needed, to ensure that you are able to resolve your particular issue. The EAP is offered in addition to any mental health benefits you may have through your health plan.

Accessible – The EAP staff is available 24 hours a day, 365 days a year, for counseling, consultation, appointment scheduling, and referrals. The EAP access number is 1-800-865-3200.

For a complete list of services, visit the EAP website – The login is “wvu medicine” and the password is “eap.”