Care delivered, wherever you are

Feeling under the weather? Stay home and avoid the waiting room when you get care through one of our convenient virtual care options.

Virtual care allows you or your child to connect with a provider without leaving the comfort of your home. Your smartphone or computer makes at-home diagnosis and treatment possible, as WVU Medicine offers video visits and guided, comprehensive e-visits. In addition to primary care and urgent care appointments, many WVU Medicine specialists now offer outpatient video visits for their established patients.

Person-Videochatting-With-Doctor-On-Mobile-Phone

Virtual care options*

Urgent Care video visits

WVU Medicine Urgent Care can evaluate and treat a number of common conditions with a remote video visit. This service is available to adults and children of any age. This is a service for patients who have minor medical conditions, and not for emergencies. Please do not visit a WVU Medicine Urgent Care location or emergency department with flu-like symptoms.

Outpatient video visits

Many providers across WVU Medicine now offer video outpatient care appointments to their established patients. Services available include primary care and pediatric visits, as well as some specialty care. Through an outpatient video visit, you can receive an examination, diagnosis, and treatment from a WVU Medicine provider.

Comprehensive e-visits

An e-visit is a type of virtual care available for diagnosis and treatment of several very common complaints. Some conditions can be diagnosed as treated through the use of a detailed, easy to use online questionnaire.

Telemedicine

Telemedicine is an umbrella term that includes a number of ways patients can receive care while staying close to home. Often, telemedicine describes an appointment between you and your provider that uses specialized equipment at a site near you that allows two-way interactive communication. These appointments are used by a number of WVU Medicine providers to deliver specialty care.

 

Schedule your video visit or e-visit today with MyWVUChart.
 

How to download the MyWVUChart app


 

Download the MyChart app:

apple-app-store         google-play-store

 

What is a video visit?

As an established WVU Medicine patient, you may be able to see your provider without leaving home. Many WVU Medicine providers now offer video outpatient care appointments via a smartphone or webcam-equipped computer. Services available include primary care and pediatric visits, as well as more specialized care.

With video appointments, you or your child can:

  • receive an examination, diagnosis, and treatment from a WVU Medicine provider
  • receive an after-visit summary containing a care plan and any follow-up instructions, including referrals for a specialist visit or diagnostic imaging
  • have prescriptions recommended by their video provider sent to the pharmacy of their choice

How to complete your outpatient video visit

The playlist below features a series of instructional videos explaining the various steps of your outpatient video visit, including installing your MyWVUChart app, scheduling your outpatient video visit, the video visit check-in process, and completing your appointment. You may watch them all in sequence, or click through the list to find the topic you need.

Outpatient video visit instructions

Schedule your virtual outpatient visit by calling 855-WVU-CARE (855-988-2273) or by sending your provider a message through MyWVUChart.

Complete your visit by following these step-by-step instructions.

Requirements:

To complete a video visit through your mobile device (preferred):

  • MyWVUChart app must be installed
  • You must have a good connection to the internet or a 3G/4G network
  • You can also use a webcam-equipped computer

 

Problems? Call our patient help desk at (866) 982-4278.

 

Download the MyChart app:

apple-app-store         google-play-store

What is an e-visit?

An e-visit is a type of virtual care available for diagnosis and treatment of several very common complaints.

E-vists guide you through a detailed questionnaire, where you provide information that will either be forwarded to your primary care provider or the first available provider, based on your selection. The provider then decides on the proper course of action.

The response time on an e-visit can vary, but should be no longer than six business hours if handled by your own provider. If the Urgent Care option is used, a response can be expected within three hours when the e-visit occurs between 8 a.m. and midnight.

Conditions we can treat with an e-visit

Comprehensive e-visits are available through MyWVUChart for these conditions:

  • Back pain
  • Cough
  • Diarrhea (adult and pediatric)
  • Fatigue
  • Headache
  • Heartburn
  • Lice (pediatric)
  • Red eye (adult and pediatric)
  • Ringworm (pediatric)
  • Sinus issues
  • Swimmer’s ear (pediatric)
  • Urinary tract infection (UTI)
  • Vaginal discharge

E-visit instructions

To schedule and complete your e-visit, follow these step-by-step instructions.

Requirements:

  • You must have a MyWVUChart account to schedule and complete an e-visit appointment.
  • You will need an internet-connected computer or mobile device.

 

Problems? Call our patient help desk at (866) 982-4278.