Student Health FAQ

What conditions are treated at Student Health?
We treat a variety of non-emergency conditions, including acute illnesses, like cold or flu, sprains, and minor fractures. Emergency conditions, such as head injury, severe bleeding, stroke, or sudden dizziness and loss of vision, are considered an emergency. Call 911 or visit the nearest emergency room. The Emergency Department at J.W. Ruby Memorial Hospital is open 24/7, 365 days a year for emergency care.

Can I use Student Health as my primary care clinic while enrolled at WVU?
Yes, you can establish care with a student health physician and receive routine exams and follow-up treatment for many chronic health conditions. To make a primary care appointment, call Student Health at 304-285-7200. If you are in need of an appointment for allergy injections, please complete this consent form and order sheet and bring it to your first appointment. Please read the forms thoroughly, so you have an understanding of our protocols and procedures. For ADHD treatment, schedule an appointment with the WVU Carruth Center, located on the second floor of the Health and Education Building.

What if I need medical attention after Student Health is closed?
For non-emergency issues, visit WVU Urgent Care in the Health and Education Building or in Suncrest. The Health and Education Building location is open Monday through Friday from 7:45 am to 8 pm and on Saturdays from 9:45 am to 4 pm (closed on Thanksgiving, Christmas Day, and other WVU-recognized holidays). WVU Urgent Care in Suncrest is open seven days a week from 7:45 am to 8 pm, except Thanksgiving and Christmas Day.

Can I pre-register for Student Health services during new student orientation?
Yes, our registration team is available to assist you during the month of June, Monday through Friday from 1-5 pm in the WVU Career Center at the Mountainlair, conveniently located behind the Student Health Service information booth (Vandalia Lounge). Please bring a copy of your insurance card and driver’s license to be scanned, local address, phone number, birthdate, Social Security number, emergency contact number, and insurance subscriber’s name. You can also stop by the clinic during this time to register.

How will I know if my insurance is accepted at Student Health?
Contact your insurance company prior to coming to campus to ask if WVU Medicine providers are listed as in-network for primary care, urgent care, and emergency care services. Tell your insurance company that you are a college student and that you will be in Morgantown, West Virginia, pursuing a degree at West Virginia University. Many insurance companies require you to pay an additional fee for away-from-home care. Please contact the WVU Student Insurance office at 304-293-6815 if you have any questions.

Can my parents access my medical information by calling Student Health?
No. Due to HIPAA regulations, you will need to give written permission for your parents to be able to access your medical information.

Do you ask my opinion about my medical experience?
Yes, if you provide your email address, you will receive a patient satisfaction survey as soon as you leave the clinic. We value your opinion about your healthcare services, and we use your feedback to educate our staff and improve our services.

For any additional questions, please contact Student Health at 304-285-7200.