Medical Records Requests

Walk-in window at Release of Information Office to close temporarily

Health Information Management’s Release of Information Office at the WVU Medicine Operations Support Center (3040 University Avenue, Morgantown) will be temporarily closing its walk-in services window to limit employee and customer exposure to the COVID-19 virus pandemic.

The department will process requests via WVUHROIRequest@wvumedicine.org, 304-598-4110, or through MyWVUChart.org. Records can be requested 24/7 via MyWVUChart. Need a MyWVUChart account? Register at https://wvuchart.com.

The Release of Information Office is open weekdays, 8 am – 4:30 pm.

Health Information Management thanks customers for their patience.


To obtain your medical records, you may contact us by MyWVUChart, email, mail, visit our office, or call 304-598-4110. We are located at 3040 University Avenue in Morgantown, West Virginia. Our office hours are 9 am to 4 pm, Monday through Friday.

MyWVUChart
If you are enrolled in our WVU Medicine patient portal, MyWVUChart, you can request your medical records using the electronic release form within your MyWVUChart account. Once you have logged on, click on the health icon in the top navigation, then click on “Share My Record.” You can choose various options and download or send your medical record.

Email/mail
Complete this authorization form to give us permission to release your medical records to you or your provider. For mental health or student health records, please use the behavioral medicine and student health authorization form. When you’ve completed the appropriate form, please email or mail the form to:

WVU Medicine
Release of Information
PO Box 8049
1 Medical Center Drive
Morgantown, WV 26506-8049
wvuhroirequest@wvumedicine.org

Processing record requests
Please allow seven to 14 business days for completion of a medical records request. Please be aware that it can take up to 30 days as allowed by law. Continuing care releases are given priority. If you need medical records for an upcoming appointment, please let us know, and we will expedite your request.

Records requested for personal use, attorneys, and insurance, other than for disability or workers’ compensation, will be billed prior to the release of the records. Medical records are housed for 20 years, 2 months, per hospital policy. For patients requesting a chart larger than 150 pages or for companies requesting healthcare records, charges apply and must be paid before records are released.

Epic health information system
As part of a coordinated care effort to help West Virginia physicians provide more efficient care to patients, WVU Medicine participates in the sharing of medical data across the state and country with any healthcare facility that uses the Epic health information system. If you change providers or move, as long as they participate in the Epic system, your provider can access your medical records via Epic. Learn more about this health information exchange.

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