Key: J – Junior; S – Student; A – Adult

Behavioral Medicine & Psychiatry (SA)
Supports Department of Behavioral Medicine and Psychiatry faculty and staff by screening and sorting mail, documents, faxes, and telephone calls; distributing patient referral information; preparing documents and medical reports, manuscripts, and correspondence; maintaining office files as needed; organizing supplies received; making copies as needed.

sabrina hanlon volunteerBetty Puskar Breast Care Center (BPBCC) (JSA)
Volunteers help provide a friendly environment for patients and family members. Volunteers greet and escort patients to the dressing area, providing directions for gowning, and direct patients to the Solarium. Volunteers also assist with clerical duties such as copying, faxing, answering phones, and the retrieval of image jackets and patient visit cards.

Chart Prep (JSA)
Volunteers in this area are responsible for filing charts, assembling and tearing down charts and running charts to 2 West and PAU (Pre-Admission Unit). Volunteers may also do other clerical tasks.

Chestnut Ridge Center – Adult Services (SA)
Volunteers assist the Adult Unit Staff in providing a variety of direct client services to enrich the lives of the mentally ill in an inpatient setting. We would ask the volunteer to engage in one-to-one peer support sessions on an as-needed basis, not lasting longer than 15 minutes each. We would also ask the volunteer to conduct a peer support group on each inpatient adult unit once per week, focusing on topics of patient education and enhancing support systems using the peer support recovery model. This position also requires providing a variety of indirect client services, such as, but not limited to office duties and organizing. This position requires a background in Psychology or a student majoring in this field.

Chestnut Ridge Center –  DDU Unit (SA)
Volunteers assist the DDU Unit Staff in providing a variety of direct client services to enrich the lives of the mentally ill in an inpatient setting. We would ask the volunteer to engage in one-to-one peer support sessions on an as-needed basis, not lasting longer than 15 minutes each. We would also ask the volunteer to conduct a peer support group on each inpatient adult unit once per week, focusing on topics of patient education and enhancing support systems using the peer support recovery model. This position also requires providing a variety of indirect client services, such as, but not limited to office duties and organizing. This position requires a background in Psychology or a student majoring in this field.

Child Development Center (CDC) (SA)Kylie and Remi - volunteer
Volunteers assist teachers at our facility’s daycare center with daily activities such as interacting with children, reading to children, helping with projects, supervising play, playing games, etc.

CVICU – (Cardiovascular Intensive Care Unit (JSA)
Volunteers serve as liaisons between the CVICU staff and patient’s families. They work closely with the Unit Clerks at the front desk. The purpose of this position is to support the Unit Clerks and staff on 3SE and to provide a friendly environment for family members of loved ones in CVICU.

Emergency Department (ED) (SA)

Volunteers assist the health care team by greeting patients, assisting with patient’s room assignments, communicating with families, and maintaining patient comfort while in the emergency room. Responsibilities also include delivering lab tests and assisting staff with the escort of patients for x-rays and tests, etc.

Emergency Management Volunteer (SA)

This position would assist in supporting and aiding in the development of the WVU Ruby Hospital Emergency Management program. Participation may come in the form of contributing to a particular team, designed to support an already defined and specific function of the current Emergency Management Plan. Additionally there will be opportunities to assist in the development of particular projects that will be designed to enhance the functionality of the Emergency Operations Plan as well as the Hospital Incident Command System.

Fall Assessment (SA)
The Fall Assessment volunteer will provide staff support in helping to ensure patient safety by completing fall data collection in order to make sure proper fall precautions are in place according to their personal needs, and safety

Health Information Management (JSA)
Volunteers assist with prepping of Medical Records for optical imaging. Volunteer will be assigned special project by Staff Assistants based on time volunteered, such as data entry, purging of records or microfilm, as well as other clerical duties.

HVI (Heart & Vascular Institute) OR (SA)
Volunteers support the healthcare team with the efficient throughput of surgical/procedural patients. Example duties include assisting with patient transport, family escorts, inventory checks/stocking, errand running, equipment acquisition, equipment cleaning, storeroom organization, environmental cleanliness and clerical duties. Family support activities are performed as needed such as assistance with patient belongings and nourishment.

Library (JSA)
Volunteers sort and organize magazines and books donated for patient and visitor use, stock and straighten magazines in waiting areas throughout the hospital and take magazines and books to patient’s rooms to offer reading materials.  All volunteers can participate in this service by donating books and/or magazines.

Main ICU Waiting Room (JSA)
Volunteers review daily surgery schedules, maintain records of patient’s procedures and destinations, while relaying information to family members located in the waiting area. Inform families of the guidelines and policies for the 5th floor waiting area and direct large groups of family members to recommended areas in the hospital while waiting.

Mary Babb Randolph Cancer Center  (JSA)
Volunteers assist the MBRCC Clinic patients by escorting them and their family members to and from the MBRCC Clinic to ancillary areas within WVU Medicine. Volunteer will also be available within the MBRCC Clinic to escort and assist patients and their family members to locate information or assistance by walking around and greeting the patients within the MBRCC clinic and lobby.

Medical Center Pharmacy (S)
Volunteers assist in the Pharmacy providing pharmaceutical care to all patients. Volunteers also assist the pharmacy technician by operating the cash register and in working with the pharmacist, reading physician orders, preparing and delivering medications, and preparation of sterile products.  Applicants must have cash register  experience and excellent communication skills.  (Available only to Pre-Pharmacy and Pharmacy students.)

Medical Records Transport (JSA)
Volunteer’s pick-up and transport discharged patient records from the inpatient units to the 4th floor mail room bins for transport to HIM for scanning.

Mountaineer Pharmacy: (SA)
Volunteers assist in the Pharmacy providing pharmaceutical care to all patients. Volunteers also assist the pharmacy technician in working with the pharmacist. Primarily the duties will be operating the cash register but may also include rounding with the pharmacist or intern, working with and restocking the robot, routing prescriptions for delivery, or pickup, filing scripts, facing the OTCs and other various clerical duties as assigned by the Director.  Applicants must have cash register  experience and excellent communication skills.  (Available only to Pre-Pharmacy and Pharmacy students.

Musician (JSA)
Volunteers provide a warm, comforting, friendly and calm atmosphere through the process of playing instrumental music for patients and families in hospital common areas and patient rooms. Harps and guitars are preferred.

NICU Cuddler – (SA)
Volunteers assist WVU Medicine Children’s Hospital’s health care team in working to create an atmosphere of friendliness, warmth and helpfulness in the NICU and Pediatric Unit and provide appropriate sensory stimulation or human warmth/contact/cuddling to selected step–down and transitional nursery infants as needed. Students must volunteer one semester before having the opportunity to volunteer in the NICU and students are limited to volunteering one semester in the NICU to allow other students the opportunity.

NODA (No One Dies Alone) Program (A)
Volunteers offer companionship to patients who are 48-72 hours from death, on comfort measures only, and do not have family/friends able to be present.

Nursing Resource Pool (S)
In conjunction with Nursing Administration staff and House Supervisors, volunteers will assist in oversight of hospital operations. Volunteer will assist in facilitation of staff and bed assignments, flow of patients into and through the hospital, and response to emergency and unique situations on a 24/7/365 basis.

  • Volunteers may assist with data entry and analysis related to hospital operations (ie: bed placement, transfer calls, staff competencies, etc.)
  • Volunteers may assist with answering MARS phone calls for patient placement. Volunteers will obtain basic information (ie: provider name, facility requesting transfer, patient name, call back number) and provide next available throughput operator. Volunteers will be trained and validated on answering MARS calls.
  • Volunteers may do patient rounding. The Resource Pool volunteers will be trained and then validated on patient rounding. They will provide feedback directly to the House Supervisor on all positive and negative patient rounding interactions.
  • This position is only open to those that are pursuing a career in medicine, nursing or public health administration.

Occupational Therapy (OT) (S)
Volunteers observe occupational therapy treatment and learn how people become independent through the use of purposeful activities and equipment. Volunteers will also become involved with the daily clerical functions & responsibilities of the OT Department. (Available only to Pre-OT and OT students.  Only six volunteers accepted per semester. No weekend or evening shifts available.

OR Waiting Room (JSA)
Volunteers serve as liaisons between the operating rooms, physicians and the patient’s families. Volunteers keep a log of who is waiting on each patient in surgery and maintains close contact with the Operating Room (OR) desk that gives regular updates on patient status. The overall purpose of this position is to provide a friendly environment for family members of loved ones in surgery.

Orthopedic Clinic (JSA)
Volunteers assist Orthopedic Surgery patients at our University Town Center (UTC) location with health progress reports and assist front desk staff with general office duties as needed.

Orthopedic Clinic (Spine Center) (JSA)
Volunteers assist Orthopedic Surgery patients with health progress reports and assist front desk staff with general office duties as needed.

Patient Activity Program (JSA)
Volunteers visit patients and provide diversional activities that promote social, communication and cognitive skills including pampering visits (hair care, nail care, make-up, etc.), distribution of magazines, books, puzzle books, etc.

Patient Ambassador Volunteer (SA)
The Patient Ambassador volunteer will provide patient and staff support and help make hospitalization a more pleasant experience by providing personal attention to the patients in an unhurried manner and to relieve the nursing staff by performing various duties.

Patient Mail  (JSA)
Volunteers obtain and sort patient mail; deliver to patients, and forward mail to discharged patients.

Pediatric Clinic Assistant (JSA)
Volunteers assist physicians and clinical staff with the reading program for pediatric patients. Organize donated books in the Pediatric library according to child age. Read for children in the exam room or in the waiting room. Keep siblings occupied while other sibling is being examined. Help patients with filling out child wellness form and any other required forms. This clinic is located at our University Town Center location. Volunteers must be at least 16 years of age.

Pre-operative Evaluation Center/Lab Runner (SJA)
Volunteers will transport specimens from the Pre-Admission Unit to the lab and perform clerical duties.

Pet Therapy (JSA)
Volunteer and their Certified Pet Therapy Dog will visit patients upon request.

Physical Therapy (PT) (S)
Volunteers assist Physical Therapists in preparation and application of hot and cold packs, mobility of patients, assignment of equipment, preparation of treatment rooms, stocking supplies, running errands, etc. (Available only to Pre-PT and PT students) (Only seven volunteers accepted per semester with a maximum of two shifts/week.  No weekend or evening shifts available.)

Post Anesthesia Recovery Unit (JSA)
Volunteers assist in transporting patients to and from surgery, escorting family members, offering drinks to patients after surgery and performing clerical duties.

Prescription Shop (SA)
Volunteers assist in the Pharmacy providing pharmaceutical care to all patients. Volunteers also assist the pharmacy technician in working with the pharmacist. Primarily the duties will be operating the cash register but may also include rounding with the pharmacist or intern, working with and restocking the robot, routing prescriptions for delivery, or pickup, filing scripts, facing the OTCs and other various clerical duties as assigned by the Director.  Applicants must have cash register  experience and excellent communication skills.  (Available only to Pre-Pharmacy and Pharmacy students.)

Rosenbaum Family House (JSA)
Volunteers provide assistance to guests and departmental staff by registering guests, providing tours, escorting guests to their rooms, answering incoming calls, checking out guests, picking up & sorting mail and other clerical tasks.

Ruby Day Surgery Center (JSA)
Volunteers assist in transporting patients to and from surgery, escorting family members, offering drinks to patients after surgery and performing clerical duties.

SICU Waiting Room (SA)
Volunteers serve as liaisons between the Surgical Intensive Care Unit and the patient’s families. The overall purpose of this position is to provide a friendly environment for family members of loved ones in the Surgical Intensive Care Unit.

Sterile Processing (SA)
Volunteers support the Sterile Processing team with the efficient throughput of surgical/procedural instrumentation, case carts, and equipment. Example duties include delivering requested items/carts to the OR/HVI procedural areas, delivering house instruments/trays, preparing instrument container systems for refills including the removal of filters and chemical indicators, checking expiration dates, checking shelves for needed instruments/supplies, errand running, conducting environmental cleaning including the wiping down of shelves/carts/equipment and organizing carts in staging locations.

Stroke Support Program (A)
Stroke survivors will visit and support patients and their families on the inpatient neuroscience unit.

Student Health (S)
Greet and direct patients upon entry to clinic, keep clinic public areas tidy, assist with patient rounding, provide wheelchair assistance if needed, and direct patients to discharge area.

Urgent Care (SA)
Greet and direct patients upon entry to clinic, keep clinic public areas tidy, assist with patient rounding, provide wheelchair assistance if needed, and direct patients to discharge area.

Volunteer Office  (JSA)
Volunteers assist with scanning documents and answering telephones, as well as other clerical duties. Duties may also include delivering flowers, taking items to patient’s rooms, working on various projects as needed and sending out mailings.

WVU Heart & Vascular Institute (JSA)
Provide support to WVU Heart & Vascular Institute as a patient liaison for family members, greeting and directing all individuals, and assist with answering phones, as well as other clerical duties in order to achieve department goals. This position requires the ability to have compassion and willingness to learn about Cardiology, Vascular, Cardiac and Thoracic Surgeries on the in and out patient sides of our department.

WVU Medicine Children’s  (Pediatrics) (SA)
Volunteers visit children; offering companionship by playing games, reading, making crafts, etc. Volunteers also assist Child Life Specialists with cleaning toys and maintaining the playroom and developing activities, etc. Volunteers must be at least 16 years of age.

WVU Medicine Children’s Hospital Family Resource Center (SA)
This volunteer position will assist the Family Resource Coordinator with general day to day functions of the Family Resource Center. This volunteer will also provide assistance, to the best of their ability, to families when the Family Resource Center Coordinator is not available. This volunteer will provide patients and families information on resources both within the hospital and in the community.

 Last Revised: 2/2019