We want your stay to be as comfortable as possible. Here are some tips to guide your time with us:

Registration
If your stay with us is scheduled, please stop by the Registration Desk, located on the first floor of J.W. Ruby Memorial Hospital, when you arrive.

Lodging
Rosenbaum Family House provides a “home away from home” for patients and families who meet the criteria. The facility is located across the parking lot from J.W. Ruby Memorial Hospital, next to WVU’s Milan Puskar Stadium. To reach Family House, call 304-598-6094.

For a list of local hotels, visit the Greater Morgantown Convention and Visitors Bureau website.

Meals
Patients and guests can order from the patient menu and have meals delivered to the patient rooms (dial 76368). Note:

  • Patients are encouraged to check with their provider or registered dietitian about dietary restrictions before eating any food brought in by visitors.
  • Certain tests may require that you not eat for a period of time.
  • Guest trays are available for visitors and may be ordered by calling the same number used to order patient meals (76368). A payment of $6.50 is expected at the time of delivery.
  • The hospital cafeteria is located on the fourth floor of J.W. Ruby Memorial Hospital. There are also vending machines in this area.
  • The Market@HSC, a food court, is located at the WVU Health Sciences Center. Access it by exiting the back doors of J.W. Ruby Memorial Hospital, on the fourth floor.

Cell phone use
Patients and families can use personal mobile devices in all areas of J.W. Ruby Memorial Hospital, unless restricted by specific unit policies. It is fine to use phones to photograph the patient and family members; however, taking photographs of other patients, visitors, and staff is strictly prohibited.

Computers, tablets, and smartphones with wireless capability can connect to the internet with FriendsConnect, a free, wireless service provided by Friends of WVU Hospitals. If you have trouble with your internet connection, please call the WVU Medicine Help Desk at 304-598-4357. This number is available 24 hours a day, seven days a week.

Interpretation and TDD services
Interpretation services for patients who do not speak English (or who speak limited English) are provided. In addition, auxiliary aids and services are provided for patients with communication disabilities. Telecommunications Device for the Deaf (TDD) is available free of charge to patients who need this service. To make arrangements for TDD equipment, call the WVU Medicine Help Desk at 304-598-4357.

Tobacco use
For the health of our patients, visitors, faculty, and staff, we ask that you please refrain from using tobacco of any form, including e-cigarettes and vapor products, at all WVU Medicine clinics and facilities, including parking lots and garages.

Going home
As your health improves, we will work with you and your family to prepare for a safe homecoming. Your nurse will talk with you about home care, at-home medications and equipment, and follow-up visits with the doctor. The WVU Medicine Transition of Care Clinic provides patients with a bridge from J.W. Ruby Memorial Hospital to home when additional assistance may be needed. Learn more.

Prescriptions
The WVU Medicine Discharge Pharmacy offers in-house delivery to patients and mail delivery to patients’ homes. WVU Medicine also offers prescription services through its Medical Center Pharmacy and Mountaineer Pharmacy. Learn more.

Feedback
You may receive a survey in the mail asking about your experience at J.W. Ruby Memorial Hospital. We hope you will take some time to provide feedback. Your thoughts and opinions help us improve.