Because the safety of our patients and caregivers is our highest priority, WVU Medicine J.W Ruby Memorial Hospital has implemented a no-visitor policy in an effort to prevent the spread of novel coronavirus (COVID-19). Learn more.

Limited exceptions will be made for end-of-life cases, pediatrics, and OB patients (women in labor). Those patients will still be limited to one visitor. Visitors who are sick will not be permitted to enter WVU Medicine hospitals under any circumstances.

Visitation guidelines

We understand that family and friends provide crucial support and comfort to patients. We welcome visitors to our hospital. For the comfort and well-being of all our patients, we ask that you observe these guidelines:

  • If you have flu-like symptoms, please postpone your visit.
  • All visitors must check in with a concierge at the Information Desk on the first floor of J.W. Ruby Memorial Hospital.
  • Up to two visitors are permitted per patient between the hours of 8 am-9 pm. Exceptions will be considered as long as patient care is not interrupted and noise is minimal.
  • Children under age 14 must be accompanied and supervised by an adult.
  • One visitor per patient is permitted to stay overnight. Overnight visitors must have special identification, which they can get in the lobby of J.W. Ruby Memorial Hospital.
  • Visitors under age 16 are not permitted in the preparation or recovery areas.
  • Visits may be restricted due to various reasons to ensure patient care is the top priority.
  • Please observe the hospital’s tobacco-free policy.

Directions and parking

Parking is free, including valet parking.

Parking on the WVU Medicine J.W. Ruby Memorial Hospital campus is impacted by WVU home football games. The Gold South Parking Garage, located behind J.W. Ruby Memorial Hospital and adjacent to the WVU Cancer Institute/Mary Babb Randolph Cancer Center, is reserved for patients and visitors, who will need a game-day pass to enter the hospital. Passes are available from WVU Medicine security officers, who will be handing them out at the parking garage. For more information, call Security at 304-598-4444.

Wayfinding app

Getting around WVU Medicine J.W. Ruby Memorial Hospital and WVU Medicine Children’s is not always easy for patients and visitors. An app, called “WVU Medicine” can help. It is available for download in the  Apple App Store and Google Play store. The app helps with wayfinding and more. It:

  • Routes guests through all publicly-accessible areas on levels one through four of the hospital; that includes lobbies and waiting areas, clinical departments, cafeteria, Starbucks, and gift shop.
  • Routes guests to the nurses’ station on levels five through 10 of the hospital.
  • Updates guests on the status of a patient during a procedure or test; there are even push notifications if you opt-in.
  • Allows users to provide feedback about their experience at the hospital.