Each patient at Potomac Valley Hospital of Keyser West Virginia shall expect and receive the following:

  1. Impartial access to treatment or accommodations available or medically indicated, regardless of race, creed, sex, national origin, handicapping condition, or sources of payment care.
  2. The right to considerate, respectful care at all times, under all circumstances, maintaining personal dignity and privacy, including the right to effective pain management.
  3. The right, within the law, to personal and informational privacy.
  4. Reasonable safety insofar as the hospital practices and environment are concerned.
  5. The right to know the identity and professional status of individuals providing services and which physician is primarily responsible for your care. This includes the right to know the existence of any professional relationship among individuals providing treatment, as well as the relationship to other health care or educational institutions involved in your care. Participation by patients in clinical training programs or in the gathering of data for research purposes will be voluntary.
  6. The right to obtain, from the physician responsible for coordinating your care, complete and current information concerning diagnosis (to the degree known), treatment and any known prognosis. This information will be communicated in terms that you can reasonably be expected to understand. If or when it is not medically advisable to give this information to you as determined by your physician, the information will be made available to a legally authorized individual.
  7. The right of access to people outside the hospital by means of visitors and by verbal and written communication. When the patient does not speak or understand the predominant language of the community, every effort will be made to provide an interpreter;
  8. The right to reasonable informed participation in decisions involving care. Signed informed consent will be based on a clear, concise explanation of all proposed technical and/or surgical procedures, including risks, side effects, problems and probability of success;
  9. At own request and expense, the right to consult with a specialist.
  10. The right to refuse treatment to the extent permitted by law. When this refusal prevent the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice.
  11. Transfer will not be made to another facility or organization without complete explanation of the need for the transfer and of the alternatives to such a transfer and unless the transfer is acceptable to the other facility or organization;
  12. Regardless of source of payment, you have the right to request and receive an itemized and detailed explanation of the total bill for services rendered in the hospital. Also to receive timely notice prior to determination of eligibility for reimbursement by any third-party payor for the cost of care;
  13. To be informed of hospital rules and regulations applicable to conduct as a patient and entitled to be advised of the hospital’s mechanism for the initiation, review and resolution of patient complaints.
  14. A patient, or a family member and/or guardian my initiate a complaint in reference to the quality of care provided by our hospital. This process may be initiated either during hospital stay or after discharge. Presentation of a complaint or grievance will not in any way compromise future access to care at Potomac Valley Hospital. A complaint will be received and processed as follows: during hospitalization advice a member of the hospital staff or your physician; complaint will be registered and routed to the director of the service, of which the complaint has been filed, for investigation and resolution. After discharge a complaint may be registered by contacting the Performance Improvement/Risk Management Coordinator or by response on the hospital Patient Satisfaction Questionnaire. Each patient making a significant complaint will receive a response that substantially addresses the complaint.
  15. The patient has the right to be informed of his right and option to develop “advance directives.” Advance directives include Living Wills or the Durable Power of Attorney. These advance directives are for the patient to designate an individual to make healthcare decisions, should the patient become unable to do so.
  16. The right to be free from restraints and seclusion of any form unless medically necessary.

Additional Patient Resources:

Compliance Code of Ethics

Non-discrimination Policy

Language Assistance