NURSE NAVIGATORS

Nurses on call available 24/7
at 1-844-484-2360

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E-VISITS

Available through MyWVUChart for
specific conditions

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VIDEO VISITS

Available through MyWVUChart
(must be in West Virginia)

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We have your back

WVU Medicine is making it easier than ever before for employees (and family members) enrolled in a WVU Medicine medical plan to get relief from back pain.

Don’t let back pain get you down. Consider a virtual visit with a WVU Medicine Care Connection provider. From a secure connection via a smartphone, computer, or tablet, we can discuss your back pain issues. And don’t forget that our nurse navigators are just a phone call away (1-844-484-2360).

WVU Medicine Care Connection is a FREE program. It allows you to access care from anywhere, at any time, saving time and money.

The nurse navigators (nurses on call) are available 24/7 at 1-844-484-2360. These registered nurses provide immediate expert medical advice — for FREE. Here are some reasons to consider using this service:

  • You or someone you care for is feeling unwell
  • You have some questions about your medical condition
  • You have an acute worsening of your medical condition and don’t know what to do
  • You are not sure if you should seek medical help
  • Your doctor’s office is closed and you need medical advice

In addition to answering questions, nurse navigators (nurses on call) will advise callers to seek medical care when appropriate, and they can assist with scheduling appointments. There may be times when an e-visit is recommended.

E-visits are easily available through MyWVUChart for these conditions:

  • Back pain
  • Cough
  • Diarrhea (adult and pediatric)
  • Fatigue
  • Headache
  • Heartburn
  • Lice (pediatric)
  • Red eye (adult and pediatric)
  • Ringworm (pediatric)
  • Sinus issues
  • Swimmer’s ear (pediatric)
  • Urinary tract infection (UTI)
  • Vaginal discharge

Once you login, just follow a guided questionnaire, providing information that will either be forwarded to your primary care provider or the first available provider based on your selection. The provider will advise patients on the proper course of action. The response time on an e-visit will be no longer than six business hours if handled by your own provider. If the Urgent Care model is used, a response can be expected within three hours when the call occurs between 8 a.m. and midnight. This service is FREE.

Video visits are available for patients (children and adults) who are enrolled in a WVU Medicine medical plan and who are in West Virginia at the time of service. During a video visit, the patient can use MyWVUChart to meet face-to-face with a representative from Family Medicine for acute, non-emergent, primary care needs, including coughs, colds, rashes, aches, and pains. Using a tablet, smart phone, or computer equipped with internet access and web camera, the patient can see a healthcare provider from home, work, or nearly any location in between. This service is FREE.

To schedule a video visit, go to MyWVUChart and follow this step-by-step guide*. This flyer* describes the process of establishing a video link with a provider. Please note that patients should avoid using the web browsers Chrome and Edge for video visits; others web browsers should work.

* These links are not accessible outside of the organization.

The Care Connection program was created to complement employees’ healthcare experience. The goal is to use the right care team to provide the right services at the right time. Employees with questions about the program can contact Chris McCormick at mccormickch@wvumedicine.org or 304-598-4085, ext. 78414