Patient and Visitor Information


We understand that family and friends provide vital support and comfort to patients, and we welcome visitors to our hospital. We ask that you observe these guidelines for the well-being of all our patients.

Adult Inpatient Visitation

  • General inpatient visitation hours are 8 am — 7:30 pm daily.
  • Two patient-approved adult primary caretaker/visitor at a time during designated visitation times. 
  • Visitors must be age 12 or older.
  • Visitors must be masked at ALL times and will be screened upon admission to the facility.
  • Two approved visitors are permitted for 60 minutes at time of admission and discharge if not within designated visiting hours. 
  • No overnight visitation allowed. 
  • COVID-19 positive infectious patients and COVID-19 persons under investigation (PUI): Visitation is permitted at admission and then every five days pursuant to West Virginia House Bill 2368. 
  • Visitors to COVID-19 positive infectious patients and COVID-19 rooms must adhere to the following PPE: 
    • KN95 face mask 
    • Face shield 
    • Gown 
    • Gloves 
    • Exceptions to above with special circumstances will be considered and approved by unit management. 

Please note: Exceptions to visitation will be made based on patient condition and on a case-by-case basis by the department leader and/or House Supervisor. Exceptions include, but are not limited to, deaf/blind patients, low mental capacity, significant mobility limitations, critical conversations (goals of care), and end of life.

Meals

Nutrition Services provides meals for patients during their hospital stay and accommodates special diets that patients may have or are requested by their provider.

Parking

Free parking is available for use by our patients and families.

Cell Phone Use

Visitors may use personal mobile devices at Fairmont Medical Center, unless restricted by specific unit policies. Visitors may photograph the patient and family members; however, taking photographs of other patients, visitors, and staff is strictly prohibited.

Tobacco Use

For the health of our patients, visitors, faculty, and staff, we ask that you please refrain from using tobacco of any form, including e-cigarettes and vapor products, at all Fairmont Medical Center clinics and facilities, including parking lots and garages.

Chapel

The chapel at Fairmont Medical Center provides a peaceful and relaxing environment where visitors can reflect, meditate, or pray. Located near the Emergency Department main entrance, visitors and patients of any or no faith tradition are welcome. Patients and visitors may schedule a time to see the chaplain or request to see the chaplain who is on call.

Social Services

Supportive counseling is available for inpatients, terminal patients and their families, or any patient facing a crisis situation. Social Services also provides coordinated discharge planning services including, but not limited to, nursing home placement, rehabilitation placement, in-home services, durable medical equipment, and transportation.

A social worker or discharge planning nurse may be contacted via phone by either the nursing or floor supervisor, should a problem, question, or crisis arise after hours.

Special communications needs

Arrangements can also be made to have a person who uses sign language help a hearing impaired or deaf patient. If a patient’s eyesight is limited, they can ask any member of our staff to assist them by reading written information. The hospital has access to interpreters for a number of foreign languages, should a patient require it.