Call your doctor before leaving home if you think you’ve been exposed to COVID-19 or have symptoms.
WVU Medicine updates patient, visitor guidelines
Spikes in cases in the Morgantown area and several West Virginia counties have made it necessary to adjust visitation guidelines as needed. We appreciate your cooperation and patience during this time.
General guidelines for visitation include*:
- All visitors above the age of two must wear a mask at all times, and will be screened upon entering the facility.
- If screening is positive, visitation is not permitted.
- Visitation is not permitted for COVID-19-positive patients and COVID-19 persons under investigation (PUIs) (there are some exceptions for pediatric patients).
- All visitors will receive and must wear a visitor badge.
- Approved visitors for inpatient locations will be confirmed at a site-specific Welcome Desk.
- Visitors are to stay in the room at all times and not travel to common areas.
WVU Medicine is encouraging all adult patients to attend their clinic appointments alone. In an effort to minimize the number of people entering its hospitals and clinics, WVU Medicine is requesting that, when possible, family members and friends stay at home or wait in their vehicles in the clinic parking lot during adult patient appointments. Patients are asked not to arrive to their appointment more than 15 minutes early.
Visitation of adult patients admitted to our hospitals is limited to one approved adult visitor at designated times; visitors are not allowed to exit building and return in same day.
*Exceptions to visitation will be made based on patient condition and on a case-by-case basis by the department leader and/or house supervisor.
For the full WVU Medicine system visitation guidelines, please see our full visitation policy.
WVU Medicine has established nine drive-through collection points in West Virginia to collect specimens from pre-screened patients to test for COVID-19.
Tests will be reserved for people who meet screening criteria based on CDC recommendations and are sick with symptoms that are consistent with COVID-19. Asymptomatic patients – or those people who have no obvious COVID-19 symptoms – will not be tested. This will ensure only the highest-risk patients are identified and receive the appropriate medical intervention.
Patients who meet criteria for testing will be directed to one of the drive-through collection points. WVU Medicine staff will collect the specimens, using appropriate precautions, and send them to Quest Diagnostics or LabCorp for analysis. Patients will typically learn test results in three-to-four days, although time will likely vary based on the volume of tests these two companies will be performing.
WVU students, employees, and faculty:
For information about WVU testing, please call the West Virginia Department of Health and Human Resources COVID-19 hotline at 800-887-4304. Those with out-of-state cell phones are asked to call 304-341-1579.
Let WVU Medicine be your guide and resource for information about COVID-19. We are prepared to provide the most appropriate level of care for our community, state, and region. We want to help keep you and your family safe and healthy.
WVU Medicine has experience with handling infectious diseases and infection control of viruses, like COVID-19. Our infection prevention teams are working in conjunction with the U.S. Centers for Disease Control and Prevention (CDC), the West Virginia Department of Health and Human Resources, and local health authorities to provide information and implement policies intended to ensure the continued health and safety of our community.
- View the latest information from the CDC on states reporting cases.
- View the latest related news from WVU Medicine.
According to the CDC, due to the rapidly changing nature of the spread of COVID-19 around the world, it is important for families and businesses to prepare for potential community spread.
Steps you can take now
Health officials say the best steps to avoid contracting COVID-19 are to:
- Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60 percent alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Put distance between yourself and other people. Remember that some people without symptoms may be able to spread the virus. Keeping distance from others is especially important for people who are at higher risk of getting very sick.
- Cover your mouth and nose with a cloth face cover when around others. You could spread COVID-19 to others even if you do not feel sick. Everyone should wear a cloth face mask when they have to go out in public, for example to the grocery store. (Cloth face coverings should not be placed on children under age two, anyone who has trouble breathing, or is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.)
- Continue to keep about six feet between yourself and others. The cloth face cover is not a substitute for social distancing.
- If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough and sneeze, or use in the inside of your elbow. Throw used tissues in the trash. And immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60 percent alcohol.
- Clean and disinfect surfaces that are frequently touched, such as your mobile phone.
What to do if you are sick
Call ahead to a healthcare professional if you develop a fever, cough, or other symptoms and have been in close contact with a person known to have COVID-19 or if you have recently traveled to an area with ongoing spread. Tell your healthcare professional about your recent travel or contact.
If you have emergency warning signs, including trouble breathing, get help right away.
Your healthcare professional will work with your state’s public health department and the CDC to determine if you need to be tested for COVID-19.
If you are unsure whether or not you should be seen, please call your local health department for guidance. You can also visit the CDC website for assistance.
Have a scheduled appointment?
Keep scheduled appointments
For many of our patients, it is important to keep your appointments, especially if you have a chronic condition, like diabetes, asthma, and heart disease. Your provider will call or notify you through MyWVUChart if we need to reschedule your appointment.
We’d like to remind everyone who plans to visit any of our facilities for an in-person, outpatient clinic appointment (or for an inpatient procedure or surgery) to please come prepared with your own face mask whenever possible. Learn about our current patient guidelines and the CDC recommendations for effective face coverings.
Consider a virtual visit
All WVU Medicine outpatient clinics are now offering video visits for most outpatient services, allowing established patients to receive care from the comfort and safety of home. Request your virtual visit by calling 855-WVU-CARE (855-988-2273) or by sending your provider a message through MyWVUChart. Learn more.
Call ahead if you feel ill
Our clinics are taking special precautions to protect the health and safety of patients during this time. If you need medication refills or have a question for our office, please use MyWVUChart to communicate with us directly or call the clinic number. Please do not visit a WVU Medicine Urgent Care or emergency department with flu-like symptoms.
Keep taking your medications
We recommend that you continue taking all medications as prescribed unless otherwise instructed by your provider. Contact your provider if you have questions.
Urgent Care video visits
To help lessen the spread of COVID-19, all WVU Medicine Urgent Care locations are now offering virtual video visits.
WVU Medicine Urgent Care locations include those in Charles Town, Fairmont, Inwood, Morgantown (Evansdale and Suncrest), Parkersburg, and Spring Mills in West Virginia; Marietta, Ohio; and Grantsville and McHenry in Maryland.
Adults and children ages five and up can video chat with an Urgent Care provider via a smartphone or webcam-equipped computer from 8 a.m. to 8 p.m. Monday through Friday and from 10 a.m. to 4 p.m. on Saturday. This service is for patients who have minor medical conditions and not for emergencies. Those with emergencies should call 911 or go to the nearest emergency care location.
Please do not visit a WVU Medicine Urgent Care location or emergency department with flu-like symptoms.
Patients must be physically located within the state of West Virginia, Pennsylvania, or Maryland at the time of treatment, due to licensure regulations.
Video Urgent Care visits are not intended to replace routine appointments with regular providers for needs such as annual physicals. A referral is not needed to see a virtual Urgent Care provider. Learn more.