Call your doctor before leaving home if you think you’ve been exposed to COVID-19 or have symptoms. As COVID-19 cases across the state and country continue to spread, WVU Medicine Emergency Medicine encourages those seeking treatment for conditions that are not life-threatening to utilize their local urgent care centers when possible.
WVU Medicine patient, visitor guidelines
As the number of COVID-19 Delta variant cases in our communities remains significant , it is still very necessary to respect and follow COVID-19 guidelines. We appreciate your cooperation and patience during this time.
Visitation policies vary by hospital. For full WVU Medicine system visitation guidelines, please see our full visitation policy page, where you will find links to individual hospital policies.
WVU Medicine is encouraging all adult patients to attend their clinic appointments alone, although one visitor may accompany the patient to the exam room and remain in the room during their visit. In an effort to minimize the number of people entering its hospitals and clinics, WVU Medicine is requesting that, when possible, family members and friends stay at home or wait in their vehicles in the clinic parking lot during adult patient appointments. Patients are asked not to arrive to their appointment more than 15 minutes early.
*Exceptions to visitation will be made based on patient condition and on a case-by-case basis by the department leader and/or house supervisor.
Tests will be reserved for people who meet screening criteria based on CDC recommendations and are sick with symptoms that are consistent with COVID-19. Asymptomatic patients – or those people who have no obvious COVID-19 symptoms – will not be tested. This will ensure only the highest-risk patients are identified and receive the appropriate medical intervention.
Patients who meet criteria for testing will be directed to one of the drive-through collection points. WVU Medicine staff will collect the specimens, using appropriate precautions, and send them to Quest Diagnostics or LabCorp for analysis. Patients will typically learn test results in three-to-four days, although time will likely vary based on the volume of tests these two companies will be performing.
WVU students, employees, and faculty:
Learn more about the latest WVU testing protocols.
Get the vaccine!
Explore the rest of the WVU Medicine COVID-19 video playlist.
The Pfizer/BioNTech vaccine is now FDA-approved for people ages 16 and older. The vaccine is still designated for use under FDA emergency use authorization for children ages five to 15. The Moderna and Janssen/Johnson & Johnson vaccines are designated for FDA emergency use authorization in people ages 16 and up. Many people have questions about safety, possible side effects, and effectiveness of the shots. WVU Medicine officials answer frequently asked questions about COVID-19 vaccines and boosters.
- Find a vaccine site near you.
- Visit the West Virginia Department of Health and Human Resources’ vaccine information site, vaccinate.wv.gov.
- Call the West Virginia DHHR vaccine information line at 1-833-734-0965.
- Stay up-to-date on the latest COVID-19 vaccine recommendations from the Centers for Disease Control and Prevention.
What to do if you are sick
Call ahead to a healthcare professional if you develop a fever, cough, or other symptoms and have been in close contact with a person known to have COVID-19 or if you have recently traveled to an area with ongoing spread. Tell your healthcare professional about your recent travel or contact.
If you have emergency warning signs, including trouble breathing, get help right away.
Your healthcare professional will work with your state’s public health department and the CDC to determine if you need to be tested for COVID-19.
If you are unsure whether or not you should be seen, please call your local health department for guidance. You can also visit the CDC website for assistance.
Have a scheduled appointment?
Keep scheduled appointments
For many of our patients, it is important to keep your appointments, especially if you have a chronic condition, like diabetes, asthma, and heart disease. Your provider will call or notify you through MyWVUChart if we need to reschedule your appointment.
We’d like to remind everyone who plans to visit any of our facilities for an in-person, outpatient clinic appointment (or for an inpatient procedure or surgery) to please come prepared with your own face mask whenever possible. Learn about CDC recommendations for effective face coverings.
Consider a virtual visit
All WVU Medicine outpatient and urgent care clinics are now offering video visits for most outpatient services, allowing established patients to receive care from the comfort and safety of home. Request your virtual visit by calling 855-WVU-CARE (855-988-2273) or by sending your provider a message through MyWVUChart. Learn more.
Call ahead if you feel ill
Our clinics are taking special precautions to protect the health and safety of patients during this time. If you need medication refills or have a question for our office, please use MyWVUChart to communicate with us directly or call the clinic number. Please do not visit a WVU Medicine Urgent Care or emergency department with flu-like symptoms.
Keep taking your medications
We recommend that you continue taking all medications as prescribed unless otherwise instructed by your provider. Contact your provider if you have questions.
West Virginia hotline
The West Virginia Department of Health and Human Resources has an informational hotline to address public and medical provider questions and concerns regarding COVID-19. The toll-free hotline – 1-800-887-4304 – is available 24/7 to provide accurate information about COVID-19, the risk to the public, and the state’s response.