Care Connection

Care Connection

The WVU Medicine Care Connection program is designed to make it easier for employees to access care when they need it, helping to save time and money.

As part of the program, employees can use nurse navigators (nurses on call), e-visits, and video visits to meet the healthcare needs of their entire family from anywhere, at any time. It is available to employees (and family members) enrolled in a WVU Medicine medical plan. These resources help quickly assess the appropriate level of care for each patient and reduce the number of unnecessary visits to the Emergency Department, Urgent Care, and other clinics.

Nurse navigators (nurses on call)

The nurse navigators (nurses on call) are available 24/7 at 1-844-484-2360. These registered nurses provide immediate expert medical advice — for FREE. Here are some reasons to consider using this service:

You or someone you care for is feeling unwell
You have some questions about your medical condition
You have an acute worsening of your medical condition and don’t know what to do
You are not sure if you should seek medical help
Your doctor’s office is closed and you need medical advice
In addition to answering questions, nurse navigators (nurses on call) will advise callers to seek medical care when appropriate, and they can assist with scheduling appointments. There may be times when an e-visit is recommended.


E-visits are easily available through MyWVUChart for these conditions:

  • Back pain
  • Cough
  • Diarrhea (adult and pediatric)v
  • Fatigue
  • Headache
  • Heartburn
  • Lice (pediatric)
  • Red eye (adult and pediatric)
  • Ringworm (pediatric)
  • Sinus issues
  • Swimmer’s ear (pediatric)
  • Urinary tract infection (UTI)
  • Vaginal discharge

Once you log in, just follow a guided questionnaire, providing information that will either be forwarded to your primary care provider or the first available provider based on your selection. The provider will advise patients on the proper course of action. The response time on an e-visit will be no longer than six business hours if handled by your own provider. If the Urgent Care model is used, a response can be expected within three hours when the call occurs between 8 a.m. and midnight. This service is FREE.

Video visits

Video visits began this spring as a pilot for patients of Family Medicine (children and adults) who are enrolled in a WVU Medicine medical plan and who live in West Virginia. During a video visit, the patient can use MyWVUChart to meet face-to-face with a representative from Family Medicine for acute, non-emergent, primary care needs, including coughs, colds, rashes, aches, and pains. Using a tablet, smart phone, or computer equipped with internet access and web camera, the patient can see a healthcare provider from home, work, or nearly any location in between.

The copay cost of $24.50 was waived in June.

To schedule a video visit, go to MyWVUChart and follow this step-by-step guide. This flyer describes the process of establishing a video link with a provider. This video, available only on CONNECT, gives users an overview of the process. Please note that patients should avoid using the web browsers Chrome and Edge for video visits; others web browsers should work.

The Care Connection program was created to complement employees’ healthcare experience. The goal is to use the right care team members to provide the right services at the right time. Employees with questions about the program can contact Chris McCormick at or 304-598-4085, ext. 78414.