WVU Medicine accepts many types of insurance, and the coverage varies depending on your insurance plan. We file claims with your insurance company based on the insurance information you provide. We encourage you to confirm that your insurance company makes timely payments on your behalf. For questions about your specific healthcare benefits, please contact your insurance company directly.


Hospital and provider fees

Please be aware that you will receive two bills for care: one bill for physician services and another bill for hospital services. Please contact your insurance provider to confirm how your insurance plan covers hospital and physician charges.

With the following information, we hope to provide you with an understanding of why this billing process is necessary.

Hospital services bill
The bill you receive for WVU Medicine Hospital Services will look like this in your MyWVUChart account (or have a WVU Medicine Hospital Services logo on a paper bill). This bill includes fees for the hospital/clinic room, procedures, exams, nursing care, and medication. For questions about hospital services fees, send us a message via MyWVUChart or call 855-778-2922.

Physician services bill
The second bill you receive for WVU Medicine Physician Services will look like this in your MyWVUChart account (or have a University Health Associates logo on a paper bill). This bill includes fees for the doctors directly responsible for your care and other services, such as test interpretation, x-rays, anesthesia, and pathology. For questions about physician services fees, send us a message via MyWVUChart or call 800-541-4009.

Billing and collections process

Patients who do not provide insurance information prior to or at the time of service will receive a bill for services rendered. Once out-of-pocket expenses are determined, a billing statement is mailed to the guarantor on the account.

Insurance clarification or full payment is required within 30 days of the date of the statement. If payment is not received by the 120th day after the first statement, the bill is turned over to a collection agency. For complete details, review our billing and collections policy.

We offer zero interest payment plans and financial assistance (for those who qualify). If you are having difficulty paying your bill, contact a financial counselor at the numbers below.

WVU Hospitals 304-598-6260
Berkeley Medical Center 304-596-6836 / 304-596-6820
Braxton County Memorial Hospital 304-750-2307
Camden Clark Medical Center 304-424-2888 / 304-424-2882
Jackson General Hospital 304-373-1511
Jefferson Medical Center 304-724-3551
Potomac Valley Hospital 304-597-3527
Reynolds Memorial Hospital 304-843-3361
St. Joseph’s Hospital 304-460-7931
Summersville Regional Medical Center 304-872-8418
United Hospital Center 681-342-1749
Wetzel County Hospital 304-455-8012