Frequently Asked Questions

For additional information about the WVU Medicine Children’s Pediatric Subspecialty & Telemedicine Clinic in Martinsburg, please call 855-WVU-CARE or 304-598-4835.

Are pediatric subspecialty telemedicine services a good fit for my family/patient?

Telemedicine visits brings the expertise of the WVU Medicine Children’s pediatric subspecialist in Morgantown right here to the Eastern Panhandle. Our goal is to make excellence in pediatric healthcare convenient and accessible to local patients. Telemedicine services allow families to avoid the stress and expense of traveling for specialized healthcare. Please consult your primary care provider to see if telemedicine is a good fit for your family.

How do I schedule an appointment?

Patients must be referred by their primary care provider to schedule an appointment at the WVU Medicine Children’s Pediatric Subspecialty and Telemedicine Clinic.

Referring physicians should visit the Refer a Patient page on the WVU Medicine Children’s website and choose the specialty to which the patient should be referred. Be sure to indicate the clinic preference as Martinsburg “in-person” and/or “Telemedicine” on the form.

For internal referrals utilizing the WVU Medicine Epic system, choose the specialty to which the patient should be referred, then select the drop-down and choose Martinsburg “Telemedicine.”

Parents and referring clinics may call 855-WVU-CARE or 304-598-4835 with questions.

What happens during a pediatric subspecialty telemedicine visit?

During your scheduled appointment, you and your child will be seen in-person at our Pediatric Subspecialty & Telemedicine Clinic in Martinsburg. Your visit will be similar to a routine office visit. Our local team will take the patient’s standard medical information and establish a two-way video connection with a pediatric subspecialist from WVU Medicine Children’s in Morgantown. The pediatric subspecialist will lead the ​office ​visit virtually with physical support from an advanced practice provider in the room. Patients and caregivers can interact directly with the pediatric subspecialist and ask questions at any time just as they would during an in-person exam.

What if my child needs to be seen in person by a Pediatric Subspecialist?

The pediatric subspecialist and their team may determine your child needs to be seen in person by the subspecialist. This visit may take place in Morgantown at WVU Medicine Children’s, or locally in Martinsburg.  Pediatric subspecialists from WVU Medicine Children’s in Morgantown offer outreach clinics in Martinsburg on a rotating basis to serve patients in the Eastern Panhandle. For more information about pediatric subspecialty outreach clinics, contact 855-WVU-CARE or 304-598-4835.

If my child needs additional testing, where will it be performed?

Any necessary testing or imaging will be performed locally if it is available. If a subspecialist determines additional testing is needed that is not available locally, your child may need to travel to WVU Medicine Children’s in Morgantown for testing.

Are pediatric subspecialty telemedicine visits covered by insurance?

The Telemedicine visits performed in the office are typically covered by insurance, however insurance coverage varies. Please contact your insurance carrier directly to verify coverage.