COVID-19: What you need to know

Call your doctor before leaving home if you think you’ve been exposed to COVID-19 or have symptoms.

WVU Medicine begins relaxing visitation restrictions

Many WVU Medicine hospitals have begun relaxing the visitation restrictions that were put into place at its hospitals and clinics as a result of the COVID-19 pandemic. All visitors will be screened and must wear masks at all times. Those who screen positive for COVID-19 will not be permitted to visit. For further information for visiting an inpatient or accompanying a patient to an outpatient appointment, call the hospital or clinic prior to arrival. Read the press release and guidelines.

WVU Medicine Berkeley Medical Center, Jefferson Medical Center and University Healthcare Physicians will continue to implement the visitations restrictions that were put into place as a result of the COVID-19 pandemic.

Pre-screened drive-through specimen collection points established

WVU Medicine has established nine drive-through collection points in West Virginia to collect specimens from pre-screened patients to test for COVID-19.

Tests will be reserved for people who meet screening criteria based on CDC recommendations and are sick with symptoms that are consistent with COVID-19. Asymptomatic patients – or those people who have no obvious COVID-19 symptoms – will not be tested. This will ensure only the highest-risk patients are identified and receive the appropriate medical intervention.

Patients who meet criteria for testing will be directed to one of the drive-through collection points. WVU Medicine staff will collect the specimens, using appropriate precautions, and send them to Quest Diagnostics or LabCorp for analysis. Patients will typically learn test results in three-to-four days, although time will likely vary based on the volume of tests these two companies will be performing.

View testing locations and days/hours of operation.

Please note: Your nearest hospital’s testing locations and hours may vary in observance of the Independence Day holiday. View holiday testing information.

COVID-19 Information

The spread of a novel coronavirus (COVID-19) has gained global attention. Information about COVID-19 has continued to evolve since authorities reported the first case in Wuhan, the largest city in central China, late last year.

Scientists, health officials, and medical professionals around the world are working at unprecedented speed to help halt the spread of COVID-19.

Let WVU Medicine be your guide and resource for information about COVID-19. We are prepared to provide the most appropriate level of care for our community, state, and region. We want to help keep you and your family safe and healthy.

WVU Medicine has experience with handling infectious diseases and infection control of viruses, like COVID-19. Our infection prevention teams are working in conjunction with the U.S. Centers for Disease Control and Prevention (CDC), the West Virginia Department of Health and Human Resources, and local health authorities to provide information and implement policies intended to ensure the continued health and safety of our community.

According to the CDC, due to the rapidly changing nature of the spread of COVID-19 around the world, it is important for families and businesses to prepare for potential community spread.

Steps you can take now

Health officials say the best steps to avoid contracting COVID-19 are to:

  • Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60 percent alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people. Remember that some people without symptoms may be able to spread the virus. Keeping distance from others is especially important for people who are at higher risk of getting very sick.
  • Cover your mouth and nose with a cloth face cover when around others. You could spread COVID-19 to others even if you do not feel sick. Everyone should wear a cloth face mask when they have to go out in public, for example to the grocery store. (Cloth face coverings should not be placed on children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.)
  • Continue to keep about six feet between yourself and others. The cloth face cover is not a substitute for social distancing.
  • If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough and sneeze, or use in the inside of your elbow. Throw used tissues in the trash. And immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean you hands with a hand sanitizer that contains at least 60 percent alcohol.
  • Clean and disinfect surfaces that are frequently touched, such as your mobile phone.

What to do if you are sick

Call ahead to a healthcare professional if you develop a fever, cough, or other symptoms and have been in close contact with a person known to have COVID-19 or if you have recently traveled to an area with ongoing spread. Tell your healthcare professional about your recent travel or contact.

If you have emergency warning signs, including trouble breathing, get help right away.

Your healthcare professional will work with your state’s public health department and the CDC to determine if you need to be tested for COVID-19.

If you are unsure whether or not you should be seen, please call your local health department for guidance. You can also visit the CDC website for assistance.

Have a scheduled appointment?

Keep scheduled appointments
For many of our patients, it is important to keep your appointments, especially if you have a chronic condition, like diabetes, asthma, and heart disease. Your provider will call or notify you through MyWVUChart if we need to reschedule your appointment. Read about the no-visitor policy implemented in all of our clinics and hospitals.

We’d like to remind everyone who plans to visit any of our facilities for an in-person, outpatient clinic appointment (or for an inpatient procedure or surgery) to please come prepared with your own face mask whenever possible. Learn about the CDC recommendations for effective face coverings.

Consider a virtual visit
All WVU Medicine outpatient clinics are now offering video visits for most outpatient services, allowing established patients to receive care from the comfort and safety of home. Request your virtual visit by calling 855-WVU-CARE (855-988-2273) or by sending your provider a message through MyWVUChartUntil May 31, 2020, WVU Medicine will waive all personal pay fees, including deductibles and co-payments. Learn more.

Call ahead if you feel ill
Our clinics are taking special precautions to protect the health and safety of patients during this time. If you need medication refills or have a question for our office, please use MyWVUChart to communicate with us directly or call the clinic number. Please do not visit a WVU Medicine Urgent Care or emergency department with flu-like symptoms.

Keep taking your medications
We recommend that you continue taking all medications as prescribed unless otherwise instructed by your provider. Contact your provider if you have questions.

Urgent Care video visits

To help lessen the spread of COVID-19, all WVU Medicine Urgent Care locations are now offering virtual video visits at no cost for adults and children ages 5 and up.

WVU Medicine Urgent Care locations include those in Charles Town, Fairmont, Inwood, Morgantown (Evansdale and Suncrest), Parkersburg, and Spring Mills in West Virginia; Marietta, Ohio; and Grantsville and McHenry in Maryland.

Adults and children ages 5 and up can video chat with an Urgent Care provider via a smartphone or webcam-equipped computer from 8 a.m. to 8 p.m. Monday through Friday and from 10 a.m. to 4 p.m. on Saturday. This service is for patients who have minor medical conditions and not for emergencies. Those with emergencies should call 911 or go to the nearest emergency care location.

Please do not visit a WVU Medicine Urgent Care location or emergency department with flu-like symptoms.

Patients must be physically located within the state of West Virginia, Pennsylvania, or Maryland at the time of treatment, due to licensure regulations. Until May 31, 2020, WVU Medicine will waive all personal pay fees, including deductibles and co-payments.

Video Urgent Care visits are not intended to replace routine appointments with regular providers for needs such as annual physicals. A referral is not needed to see a virtual Urgent Care provider. Learn more.

COVID-19 testing price transparency

The Coronavirus Aid, Relief, and Economic Security (CARES) Act was enacted on March 27, 2020. Section 3202(b) of the CARES Act requires providers of diagnostic tests (i.e., laboratory tests) for COVID-19 to make public the cash price for these diagnostic tests.

WVU Medicine welcomes all patients regardless of their ability to pay for requested services. Here is a summary of the pricing for COVID-19 testing performed by WVU Medicine facilities or their contracted partners.

This pricing is in effect at all WVU Medicine-owned facilities, including J.W. Ruby Memorial Hospital, United Hospitals Center, Camden Clark Medical Center, Berkeley Medical Center, Jefferson Medical Center, St. Joseph’s Hospital, Reynolds Memorial Hospital, Potomac Valley Hospital, Braxton County Memorial Hospital, Summersville Regional Medical Center, and Jackson General Hospital.

COVID-19 Resources

West Virginia hotline

The West Virginia Department of Health and Human Resources has launched an informational hotline to address public and medical provider questions and concerns regarding COVID-19. The toll-free hotline – 1-800-887-4304 – is availble 24/7 to provide accurate information about COVID-19, the risk to the public, and the state’s response.

WVU Medicine Behavioral Medicine and Psychiatry: Coping with COVID-19

Fear and anxiety about COVID-19 can be overwhelming and cause strong emotions in adults and children. The experts at WVU Medicine Behavioral Medicine and Psychiatry have compiled some resources and tips to support community members. View the resources page.

WVU Medicine Children’s: Resources for parents

The experts at WVU Medicine Children’s have put together several downloadable resources and videos that cover wide range of child-related questions and concerns that parents, guardians, and caregivers may have during this this difficult time. New resources are updated regularly on this page. View the resources page.

WVU Medicine video resource library

To help ensure the continued health and safety of our community, we have put together a series of educational videos featuring WVU Medicine experts covering a wide range of COVID-19-related topics.  View full video library here.

Latest video

Contact Tracing: Public health experts say as restrictions are lifted, the success of preventing a surge or second wave of COVID-19 will rely on more testing and contact tracing. What is contact tracing and how does it work? Kathy Moffett, MD explains in this WVU Medicine Health Report.

More videos available here.

Centers for Disease Control and Prevention (CDC)

West Virginia University