The doctors and nurses at University Healthcare strive to provide the best possible quality care within a safe environment to all patients. We are serious about patient satisfaction, and should you have any comment, question or concern, we want to hear about it, so we can resolve it. Please start by contacting the following:

Berkeley Medical Center Jefferson Medical Center
Patient Advocate 304-264-1213
Director of Quality & Risk Management 304-596-5725 304-728-1725
Compliance 304-264-1293 304-264-1293
Anonymously Report Concerns 800-340-5877 800-340-5877

Should the matter still not be resolved to your satisfaction, you are urged to contact the Joint Commission (formerly JCAHO). The Joint Commission is a nonprofit organization that reviews more than 15,000 healthcare organizations and focuses on patient safety and quality of care.

If you would like to contact the Joint Commission, use the following contact information:

The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
E-mail: complaint@jointcommission.org