Student Health Services Frequently Asked Questions?
Where is the Student Health clinic located?
We are conveniently located at 390 Birch Street, in the WVU Health and Education Building, which is next to the WVU Student Rec Center on Evansdale campus off of Patteson Drive, Morrill Way, Fine Arts Drive and Rec Center Drive.
What are the hours of operation of the Student Health clinic?
Our hours of operation are Monday through Friday 8 am – 8 pm, Saturday 10 am – 4 pm. We are closed Sundays. If you need Urgent Care services, we also offer WVU Urgent Care located in the Suncrest Towne Center, this clinic is open 8 am – 8 pm, seven days a week.
What Medical Professionals staff your clinic?
Our medical professional team includes Physicians, Advance Practice Professionals: Physician Assistants (PA) and Nurse Practitioners (NP), RNs, LPNs, Certified Medicine Assistants (CMAs), Radiological Techs, a Lab Technician, a Social Worker and Centralized Schedulers.
What types of conditions can be evaluated in the walk-in clinic?
We see a variety of conditions including acute illnesses, sprains, and minor fractures. Emergent issues will be triaged to the emergency department, and any chronic conditions will be advised to schedule an appointment.
Can I utilize student health as my primary care clinic while enrolled at WVU?
Yes, you can establish care with a student health physician or nurse practitioner and receive routine exams and follow up treatment for many chronic health conditions. However, we do not treat ADHD. You will need to schedule an appointment with the WVU Carruth Center, MindFit clinic, located on the second floor of the WVU Health and Education Building.
How do I establish care to receive allergy injections?
You will need to schedule an appointment with a physician to establish care. During this first visit you will need to supply the physician with a consent form and order sheet. These forms can be downloaded from the Student Health website, and should be signed by your allergist. Please read these form thoroughly, so you have an understanding of our protocols and procedures.
Can I receive WVU required immunizations at the Student Health clinic?
Yes, student health offers a full range of vaccines. We also offer antibody titers for MMR, Varicella, and Hepatitis B.
Can I schedule an appointment?
You can schedule an appointment by calling 304-285-7200, Monday – Friday 7 am – 5 pm, appointments are required for primary care, women’s health, physicals, allergy injections depression/anxiety, chronic dermatology issues, and medication refills.
How do I pay for my visit and services at Student Health?
We will bill your health insurance carrier. You will pay a co-pay, based on your insurance benefits, at the time of your appointment. There is also a self-pay option available with deposit at the time of service.
Is there parking available at the clinic?
There is free patient parking available at the clinic. You will park in the gated patient parking area and receive a validation ticket upon check-out. This is next to Decaled Lot 77. There is also a PRT station located nearby.
How will I know my insurance is accepted at Student Health Services?
We suggest contacting your insurance company prior to coming to campus to ask if WVU Medicine Providers are listed as “In-Network” for Primary Care, Urgent Care and Emergency Care services. Advise your insurance company that you will be in Morgantown, WV, for four years. Many insurance companies will allow you to pay an additional fee for an “Away -From-Home – Care” option. Please contact the WVU Student Insurance office at 304-293-6815 for all guidance related to the WVU insurance requirement.
Is there a Pharmacy on site?
Yes, Mountaineer Pharmacy, a full-service pharmacy, is adjacent to the clinic. The hours of operation are 8 am – 8 pm Monday – Saturday, 10 am – 6 pm Sunday.
Do you ask my opinion about my experience?
Yes, if you give us your email address, you will receive a patient satisfaction survey as soon as you leave the clinic. We value your opinion of your healthcare services and use this feedback to praise and educate our staff and improve our service.
Can my parents access my medical information by calling the clinic?
No, due to HIPAA regulations you will need to give permission for your parents to be able to access your medical information. Individuals seeking proxy access to a family member’s (including children up to age 18) MyWVUChart account must visit an activation site in person with the family member to obtain the necessary signatures.
Am I able to pre-register for WVUHealthcare services and MyWVUChart during New Student Orientation?
Every Monday – Friday during the month of June, our Registration Team will be at the Mountain Lair in the WVU Career Center (conveniently behind the Student Health Service information booth (Vandalia Lounge) from 1 pm – 5 pm. This team will be available to Pre-Register you into the WVUHealthcare registration system and MyWVUChart. Please bring a copy of your insurance card and driver’s license (to be scanned), local address, phone number, birthdate, social security number, emergency contact number, Insurance subscriber’s name, date of birth and phone number.
What is MyWVUChart?
MyWVUChart is a free, easy, and secure way to view your health information* and communicate with your healthcare team. All you need is Internet access and e-mail. With MyWVUChart you can:
- Request an appointment with your provider
- View and download a copy of your Patient Health Summary*
- View test results
- Refill prescriptions
- Communicate electronically and securely with your medical care team
- Access many MyWVUChart features via a mobile App