Key: J – Junior; S – Student; A – Adult

sabrina hanlon volunteerBetty Puskar Breast Care Center (JSA)
Volunteers help provide a friendly environment for patients and family members.  Volunteers greet and escort patients to the dressing area, providing directions for gowning, and direct patients to the solarium.  Volunteers also assist with clerical duties such as copying, faxing, answering phones, and the retrieval of image jackets and patient visit cards.

Chart Prep (JSA)
Volunteers in this area are responsible for filing charts, assembling and tearing down charts, and running charts to 2 West and PAU (Pre-Admission Unit). Volunteers may also do other clerical tasks.

Cheat Lake Physicians (JSA)
Volunteers will assist with clerical tasks such as copying, faxing, filing, answering phones, completing forms, chart prep, doing research, and running errands. Volunteer will help provide a friendly experience and efficient service to patients and family members at all times.

Chestnut Ridge Center – Adult Services (SA)
Volunteers assist the Adult Unit staff in providing a variety of direct client services to enrich the lives of the mentally ill in an inpatient setting. We would ask the volunteer to engage in one-to-one peer support sessions on an as-needed basis, not lasting longer than 15 minutes each. We would also ask the volunteer to conduct a peer support group on each inpatient adult unit once per week, focusing on topics of patient education and enhancing support systems using the peer support recovery model. This position also requires providing a variety of indirect client services, such as, but not limited to, office duties and organizing.

Chestnut Ridge Center – Day Hospital (SA)
Volunteers assist the Day Hospital (DH) staff in providing a variety of direct client services to enrich the lives of the mentally ill in an outpatient setting.

Chestnut Ridge Center – DDU Unit (SA)
Volunteers assist the DDU Unit ataff in providing a variety of direct client services to enrich the lives of the mentally ill in an inpatient setting. We would ask the volunteer to engage in one-to-one peer support sessions on an as-needed basis, not lasting longer than 15 minutes each. We would also ask the volunteer to conduct a peer support group on each inpatient adult unit once per week, focusing on topics of patient education and enhancing support systems using the peer support recovery model. This position also requires providing a variety of indirect client services, such as, but not limited to, office duties and organizing.

Child Development Center (CDC) (SA)
Kylie and Remi - volunteerVolunteers assist teachers at our facility’s daycare center with daily activities such as interacting with children, reading to children, helping with projects, supervising play, playing games, etc.

Emergency Department (ED) (SA)
Volunteers assist the healthcare team by greeting patients, assisting with patient’s room assignments, communicating with families, and maintaining patient comfort while in the emergency room. Responsibilities also include delivering lab tests and assisting staff with the escort of patients for x-rays and tests, etc.

Gift Shop (JSA)
Volunteers assist customers in finding gifts, running the cash register, helping with inventory, pricing, stocking, and keeping the shop straightened. Gift Shop volunteers get an extra discount on purchases.

Health Information Management (JSA)
Volunteers assist with prepping of medical records for optical imaging. Volunteers will be assigned special project by staff assistants based on time volunteered, such as data entry, purging of records or microfilm, as well as other clerical duties.

Library (JSA)
Volunteers sort and organize magazines and books donated for patient and visitor use, stock and straighten magazines in waiting areas throughout the hospital, and take magazines and books to patient’s rooms to offer reading materials.  All volunteers can participate in this service by donating books and/or magazines.

Main ICU Waiting Room (JSA)
Volunteers review daily surgery schedules, maintain records of patients’ procedures and destinations, while relaying information to family members located in the waiting area. Volunteers also inform families of the guidelines and policies for the fifth floor waiting area and direct large groups of family members to recommended areas in the hospital while waiting.

Mary Babb Randolph Cancer Center (JSA)
Volunteers assist the MBRCC clinic patients by escorting them and their family members to and from the MBRCC clinic to ancillary areas on the J.W. Ruby Memorial Hospital campus. Volunteers will also be available within the MBRCC clinic to escort and assist patients and their family members to locate information or assistance by walking around and greeting the patients within the MBRCC clinic and lobby.

Medical Center Pharmacy (S)
Volunteers assist in the pharmacy providing pharmaceutical care to all patients. Volunteers also assist the pharmacy technician by operating the cash register and in working with the pharmacist, reading physician orders, preparing and delivering medications, and preparing sterile products. Applicants must have cash register experience and excellent communication skills. This position is available only to pre-pharmacy and pharmacy students.

Mountaineer Pharmacy: (SA)
Volunteers assist in the pharmacy providing pharmaceutical care to all patients. Volunteers also assist the pharmacy technician in working with the pharmacist. Primary duties will be operating the cash register but may also include rounding with the pharmacist or intern, working with and restocking the robot, routing prescriptions for delivery or pickup, filing scripts, and facing the OTCs and other various clerical duties as assigned by the director. Applicants must have cash register experience and excellent communication skills. This position is available only to pre-pharmacy and pharmacy students.

Musician (JSA)
Volunteers provide a warm, comforting, friendly, and calm atmosphere through the process of playing instrumental music for patients and families in hospital common areas and patient rooms. Harps and guitars are preferred.

NICU Cuddler – (SA)
Volunteers assist WVU Medicine Children’s healthcare team in working to create an atmosphere of friendliness, warmth, and helpfulness in the NICU and Pediatric Unit and provide appropriate sensory stimulation or human warmth/contact/cuddling to selected step-down and transitional nursery infants as needed. Volunteers will also provide support to siblings by interacting with them in the Activity Center located on 6 East.

No One Dies Alone (NODA) (A)
Volunteers assist patients and families by providing companionship and simple interventions to assist with their comfort and general well-being.

Nursing Resource Pool (S)
In conjunction with Nursing Administration staff and House Supervisors, volunteers will assists in oversight of hospital operations. Volunteers will assist in facilitation of staff and bed assignments, flow of patients into and through the hospital, and response to emergency and unique situations on a 24/7/365 basis.

Volunteers may assist with data entry and analysis related to hospital operations (ie: bed placement, transfer calls, staff competencies, etc.).

They may assist with answering MARS phone calls for patient placement. Volunteers will obtain basic information (ie: provider name, facility requesting transfer, patient name, call back number) and provide next available throughput operator. Volunteers will be trained and validated on answering MARS calls.

Volunteers may do patient rounding. The Resource Pool volunteers will be trained and then validated on patient rounding. They will provide feedback directly to the House Supervisor on all positive and negative patient rounding interactions.

This position is only open to those pursuing a career in medicine, nursing, or public health administration.

Occupational Therapy (OT) (S)
Volunteers observe occupational therapy treatment and learn how people become independent through the use of purposeful activities and equipment. Volunteers will also become involved with the daily clerical functions and responsibilities of the OT Department. This position is available only to pre-OT and OT students. Only six volunteers accepted per semester.

OR Waiting Room (JSA)
Volunteers serve as liaisons between the operating rooms, physicians, and patients’ families. Volunteers keep a log of who is waiting on each patient in surgery and maintains close contact with the operating room (OR) desk, which gives regular updates on patient status. The overall purpose of this position is to provide a friendly environment for family members of loved ones in surgery.

Orthopaedic Clinic (JSA)
Volunteers assist orthopedic surgery patients at either our Physician Office Center (POC) or University Town Centre (UTC) locations with health progress reports and assist front desk staff with general office duties as needed.

Orthopaedic Clinic (Spine Center) (JSA)
Volunteers assist orthopaedic surgery patients with health progress reports and help front desk staff with general office duties as needed.

Patient Activity Program (JSA)
Volunteers visit patients and provide diversional activities that promote social, communication, and cognitive skills including pampering visits (hair care, nail care, make-up, etc.), and distribution of magazines, books, puzzle books, etc.

Patient Mail (JSA)
Volunteers obtain and sort patient mail, deliver to patients, and forward mail to discharged patients.

Pediatric Infusion Center (JSA)
Volunteers will assist the infusion center with basic tasks and help create a positive, fun environment for the patients. Duties include transporting specimens to the lab; distributing snacks, drinks, and toys; helping patients with crafts; and sitting with patients in the absence of their parents. Volunteers must be 17 to assist here.

Pediatric Ophthalmology Activity Center (JSA)
Volunteers will supervise general play in the Pediatric Ophthalmology Activity Room located at the WVU Eye Institute. Volunteers can have reading circles, tell stories, play physical games, play with interactive toys, and provide activities such as coloring or assembling a small craft. Volunteers will clean toys and books and keep the room tidy. Volunteers can also assist the ophthalmology staff with patient flow through the clinic.

Perioperative Evaluation Center/Lab Runner (JSA)
Volunteers will transport specimens from the Pre-Admission Unit to the lab and perform clerical duties.

Pet Therapy (JSA)
Volunteers and their certified pet therapy dogs will visit patients upon request.

Physical Therapy (PT) (S)
Volunteers assist physical therapists in preparation and application of hot and cold packs, mobility of patients, assignment of equipment, preparation of treatment rooms, stocking supplies, running errands, etc. This position is available only to pre-PT and PT students.

Post-Anesthesia Recovery Unit (JSA)
Volunteers assist in transporting patients to and from surgery, escorting family members, offering drinks to patients after surgery, and performing clerical duties.

Radiology (SA)
Volunteers will greet and escort patients to and from the exam rooms as well as sit with patients awaiting transport back to their rooms and assist with various clerical tasks and assist in preparation of exam rooms.

Ronald McDonald House Family Room (SA)
Volunteers will help maintain cleanliness of rooms, register guests, provide orientation to first-time guests, go over guidelines and expectations, keep simple statistical records, enforce rules and guidelines when necessary, offer resources to families and help provide a warm and friendly atmosphere for families. The Ronald McDonald House Family Room is located within WVU Medicine Children’s, on the sixth floor of J.W. Ruby Memorial Hospital.

Rosenbaum Family House (JSA)
Volunteers provide assistance to guests and departmental staff by registering guests, providing tours, escorting guests to their rooms, answering incoming calls, checking out guests, picking up and sorting mail, and other clerical tasks.

Ruby Day Surgery Center (JSA)
Volunteers assist in transporting patients to and from surgery, escorting family members, offering drinks to patients after surgery, and performing clerical duties.

SICU Waiting Room (SA)
Volunteers serve as liaisons between the Surgical Intensive Care Unit and patients’ families. The overall purpose of this position is to provide a friendly environment for family members of loved ones in the Surgical Intensive Care Unit.

Spine/Stroke Center (JSA)
Provides support for the WVU Spine Center, Stroke Center, and administrative assistant with other departmental personnel in order to achieve departmental goals. This position will require the ability to learn commonly used programs used in the department to maintain patient and physician information. Volunteers must be at least 16 years of age.

Stroke Support Program (A)
Stroke survivors will visit and support patients and their families on the inpatient neuroscience unit.

Student Health (S)
Greet and direct patients upon entry to clinic, keep clinic’s public areas tidy, assist with patient rounding, provide wheelchair assistance if needed, and direct patients to discharge area.

Urgent Care (SA)
Greet and direct patients upon entry to clinic, keep clinic’s public areas tidy, assist with patient rounding, provide wheelchair assistance if needed, and direct patients to discharge area.

University Town Centre Concierge (JSA)
Volunteers will greet patients and provide directions to specific clinical areas at our University Town Centre location, assist patients with our research tablets on the first floor, provide assistance with the kiosk, help with clerical duties, and check on patients in waiting area who may have been waiting for a long period of time. Volunteers must be at least 16 years of age.

Volunteer Office  (JSA)
Volunteers assist with filing and answering telephones, as well as other clerical duties. Duties may also include delivering flowers, taking items to patients’ rooms, working on various projects as needed, sending out mailings, and packaging items for the Sterile Processing Department.

WVU Heart and Vascular Institute (HVI) (JSA)
Provide support to WVU Heart and Vascular Institute as a patient liaison for family members, greeting and directing all individuals, assisting with answering phones, as well as other clerical duties in order to achieve department goals. This position requires the ability to have compassion and willingness to learn about cardiology, vascular, cardiac and thoracic surgeries on the inpatient and outpatient sides of our department.

WVU Medicine Children’s (Pediatrics) (SA)
Volunteers visit children, offering companionship by playing games, reading, making crafts, etc. Volunteers also assist Child Life Specialists with cleaning toys and maintaining the playroom and developing activities, etc.

Last Revised: 3/2017