WVU Medicine-WVU Hospitals complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. WVU Medicine-WVU Hospitals does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

WVU Medicine-WVU Hospitals:

  • Provides free aids and services to people with disabilities to communicate effectively with us:
    • Qualified sign language interpreting service
    • Written information in other formats (large print, verbal)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified language interpreting service

If you need these services, notify any staff member for assistance.

If you believe that WVU Medicine-WVU Hospitals has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with either the:

Director of Risk Management
PO Box 8128
1 Medical Center Dr.
Morgantown, WV, 26506
304-598-4167
Fax 304-598-4292
manillaja@wvumedicine.org (Director of Risk Management/Patient Relations/Supportive Care).

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Patient Advocates are available to help you.


You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
800-368-1019
800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.